RE "....But they fall far short of Amazon deliveries. With most items it arrives in less then 24 hours from the time ordered... and I am in a regional centre ... Central Coast NSW. A couple of times I have ordered late at night and the item is delivered by breakfast time, so 8-10 hours. If they can do it, and cheaper than Australia Post why can't Australia Post?......"

Amazon sellers pay big fees - is probably why.  Amazon is also well known for its "very aggressive work" environment 

PeterX wrote:

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Amazon sellers pay big fees - is probably why.  Amazon is also well known for its "very aggressive work" environment 

 

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  On Saturday night about 11:00pm I ordered about $30 worth of cables, etc from Amazon. The delivery arrived Sunday morning before 9:00am. At the same time I made an order from Jaycar to be delivered. Now 48 hours later and I still have not received acknowledgement that it has been shipped.

How can places like Jaycar or most retailers survive against competition like that? It was actually for this reason that I chose Jaycar over Amazon for a couple of the items despite not saving anything ... more expensive actually because of delivery.

Yes the Amazon workplace is known to be tough but there seems to be no shortage of people wanting to work for them. A few weeks ago I asked the delivery driver about it. He said it worked for him because he could choose when he wanted to work and for how long. I did not ask how much they paid.

Tony LEE wrote:

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BTW I get a fair bit of gear from Amazon Prime and it is always delivered by Australia Post

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 This is what a lot of metropolitan folk don't understand.

Outside the main population centres amazon...and others...parcel deliveries are done using Australia Post.transport and or their own contractors or corporate employees

We recently had two large parcels ( one very large ) brought through Amazon delivered by our regular Australia Post ' postie' ( a long term contractor )

He backed up our driveway AND carried it inside for my wife ( l was out fishing  )

Would a city based Amazon contract/commission driver do that?

This is a very small regional town and our postie is older than me!

My experience with the timing of deliveries to me or my sending parcels has been satisfactory. Deliveries have been within original timeframes so all ok.

However, recently I sent a parcel from my Brisbane suburb to a suburban Perth address. My issue was with the tracking system.
The parcel was a return item for exchange for a larger size and an important parcel for me.
The tracking system showed satisfactory for the travel route until the parcel reached Forbes, NSW. It showed arriving there around 5.30am on a Friday. Then no further updates posted until the following Wednesday when it informed that the parcel had arrived at a centre in Perth. I was delivered to receiving address later that day.
So OK for delivery timing, but I was concerned that, perhaps, the parcel had stalled somewhere around Forbes. I guess a minor glitch through a human or technical system error, but it was concerning for me.

I suspect that for senders of parcels, businesses with larger volumes and regular use, there would be some industrial standards that might apply for those senders. My son-in-law's business has the larger part of his customer base as online customers. Though small compared to Amazon, his business spends about $18k-$20k weekly with Australia Post.

An Edit: Yesterday morning, Mrs watsea ordered some coffee beans online from a Brisbane supplier. They just arrived at 1.15pm via AusPost.  For me, nothing to complain about for timing.

StormCamper wrote:

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As someone who buys literally hundreds of stuff online each year, most of it thru Aus Post, I can say with 100% accuracy they are the worst disgusting shameful service, just as bad as USPS. They are truly rotten to the core.
Their service speed has dropped down badly, I almost always forced to go express shipping or else I'm loosing money in time. I started using express shipping about 10yrs ago.
They rarely delivery on Fridays, it's a long weekend every week for them. They routinely delay delivering my parcels if there is more down the line. That is they ship them all in one go.

Their drivers are the definition of extreme incompetent, they can't knock loud enough, literally half the time they don't deliver and go straight to the nearest post office.

They loose about 2 parcels a year and have never ever once taken responsibility, you are forced to go thru about 100 hopes. When this happens Their tracking shows it's delivered yet its BS. So PayPal requires proof of no tracking for a refund, so I get screwed over even when I'm in the right. Funny, about 1 parcel a year shows up on my doorstep from another address.... You pay for premium express shipping and get royally shafted. Absolutely garbage service. Now it's actually getting too risky buying anything expensive online.

I avoid AusPost like the plague. By comparison Startrack, DHL, and others are orders of magnitude better.
Sadly in last year or so, all courier's services now seem to be using the same trained monkeys that AusPost uses. Wtf happened to the good startrack drivers????? Omg. The situation is hopeless, and I can never forgive AusPost for the sheer amount of times they have screwed me over.
You pay peanuts, you get monkey's, where is all our tax going? Corruption in this country is disgusting.

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WOW

That rant is just...wow and wow again

It's just bizarre and laughable at the same time, 

'Don't deliver on fridays'

What??

Starttrack has been owned by Australia Post for decades.

Decades before online internet shopping became a thing.

' where is all our tax going '

Yet another laughable comment...

I could mention more nonsense from the quoted post but l'm laughing too much to continue!

StormCamper wrote:

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As someone who buys literally hundreds of stuff online each year, most of it thru Aus Post, I can say with 100% accuracy they are the worst disgusting shameful service, just as bad as USPS. They are truly rotten to the core.
Their service speed has dropped down badly, I almost always forced to go express shipping or else I'm loosing money in time. I started using express shipping about 10yrs ago.
They rarely delivery on Fridays, it's a long weekend every week for them. They routinely delay delivering my parcels if there is more down the line. That is they ship them all in one go.

Their drivers are the definition of extreme incompetent, they can't knock loud enough, literally half the time they don't deliver and go straight to the nearest post office.

They loose about 2 parcels a year and have never ever once taken responsibility, you are forced to go thru about 100 hopes. When this happens Their tracking shows it's delivered yet its BS. So PayPal requires proof of no tracking for a refund, so I get screwed over even when I'm in the right. Funny, about 1 parcel a year shows up on my doorstep from another address.... You pay for premium express shipping and get royally shafted. Absolutely garbage service. Now it's actually getting too risky buying anything expensive online.

I avoid AusPost like the plague. By comparison Startrack, DHL, and others are orders of magnitude better.
Sadly in last year or so, all courier's services now seem to be using the same trained monkeys that AusPost uses. Wtf happened to the good startrack drivers????? Omg. The situation is hopeless, and I can never forgive AusPost for the sheer amount of times they have screwed me over.
You pay peanuts, you get monkey's, where is all our tax going? Corruption in this country is disgusting.

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So to summarize, overall you are not completely satisfied with Australia Post service 

Forty years ago (gee, how time flies) I was working in Jakarta. We were actually working in South Jakarta. A draftsman in our team received a letter from his grandmother in Hobart. The letter was addressed Mr W Xxxxxxx SMEC Jakarta, and it took 4 days to deliver. OK, this had a airmail sticker on the envelope, but it was a foreign country and delivery was very quick. Our regular mail from Cooma NSW used to take 10 days to get from Melbourne to Cooma, but was slightly quicker with the overseas service. Things have gone downhill since then. Last year, I had some property title deeds sent certified mail to a buyer in Melbourne. A delay of 7 weeks and they asked where the deeds were. The deeds were in Elizabeth Street post office, awaiting collection - nothing like the buyers address. I had to pay for a courier to pick up from the post office and deliver them to the buyers solicitor. From memory that cost me $45. Thank you Australia Post.

msg wrote:

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Yeah Nah.

 

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 Yeah Nah

Yeah Yeah.

He has done exactly what he has been told to do.

How long do you think he should wait at a different empty house for?

If you were doing his job and you had 2-300 HUNDRED or more parcels to deliver a day how long would you wait?

Most people make some sort of noise...footsteps etc etc ...walking to the door.

No interior noise?

Leave...

There are other customerers waiting.

When l was delivering parcels a looong, looong looong time ago thats exactly what l would do.

msg wrote:

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and so, what your saying and agreeing with me is, he really had no intention of delivering a parcel.

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 Dunno how you came to that conclusion ( and nor do l care ) but if you need to manipulate what l actually posted then thats on you

I think it's more that you just don't like the explanation that l gave of AP's SOP. 

It happens so many times that it is predictable.

Whenever you privatise a public entity you will almost certainly end up with:

Poor service, lack of maintenance which results in failure of infastructure, (electricity companies, public transport prime example). These companies are only interested in the balance sheet bottom line, and, where corners can be cut, they usually are.

Essential services utilities should always remain in the public domain and never be given to companies that are foreign owned. (Darwin Port????) What Mensa brain thought that one up? more to the point, why did the federal government allow it?

It would seem that the majority of posters on this thread think that Australia Post's record of service leaves a lot to be desired, Nuff sed.

Craig my merry man, I accept your correction and bow down to your superior knowledge in this instance.

How goes it mate still fit and healthy?

almost better, ready for the next little trip.

But a bit like " our ABC ",  nothing us common folk say will change anything at all.

The seller is probably in China or the goods are in China. If ebay shows much more than a week delivery time that is almost certainly the case. When you click to buy, the clock starts ticking for the seller to comply with ebay timeframes.

30 Sep you placed the order. The seller then starts getting the goods ready to ship. For most low value ebay sales, the item comes from China in a bulk delivery of packages to a warehouse. Regents Park in Sydney is a huge such warehouse. So if the location on ebay shows Regents Park that is almost certainly it. Maybe it takes a few days to a week for the package to arrive at that warehouse.

(I don't know how the tracking number is provided before shipping information is received by Australia Post because they allocate the tracking number)

7 Oct. The seller submits the postage order to Australia Post although the package is still not ready to be shipped. It is essential for this to happen first to get the label printed. A local seller would usually do this when the package is ready, but by an overseas seller doing it a few days in advance, the seller is meeting the ebay schedule.

9 Oct (first business day after 7 Oct) Aust Post approves (i.e. it has been paid for and the address and details are valid).

TBA. (11-12 Oct?) The goods are now packaged and the postage label can be affixed to the package. It can now be posted. A volume seller would probably get the packages picked up, and this will be the first time the actual package is received by Australia Post and first actual scan. Then count how long Aust Post takes to deliver the package.