Due to circumstance beyond our control we have been informed by the ACCC that we need to notify our customer in regards to the Incident that has occurred. Please read the notice below and advise your customers that the Swift 500 series is not allowed to be used Australia wide until further notices. We hope this is a temporary situation, We are waiting on a reply from the ACCC and WA authorities as to what steps are to be taken next. Please be patient once we have more information we will advise through our website. Please be informed the electrical element can still be used.
Swift Appliance Group Pty Ltd is currently liaising with the ACCC, WA DMIRS and Resources Safety and Health Queensland regarding gas explosion safety risks in the 500Series Caravan Gas Cookers. We will provide more information as soon as possible after conferring with the regulatory bodies. Consumers must immediately cease using the products until tests determine the cause of the explosion and the products are deemed safe.
If you require any further information, please contact us at: swiftrecall@outlook.com
Regards
Swift Appliance Group.
I can only hope that this is resolved in a much more timely and professional manner than the Surburban HWS recall, but not very optimistic!
Radar said
12:23 PM Jun 12, 2022
Bobdown wrote:
Please find attached.............more info to come apparently, cheers Bob
Hi Bobdown
I seem to be experiencing trouble opening the attachment.
Could you help out as I am interested to know more.
Bobdown said
06:55 PM Jun 12, 2022
Hi Radar, tried to piece together the email from the dealer as best as possible, electric only no gas.......cheers Bob
To Our Valued Customer.
Swift Appliance Group has recently been in Contact with WA authorities regarding the use of the electric hotplate on the Swift 500 Series Cooker.
It has now been deemed that the electric hot plate on the Swift 500 Series Cooker can be used in caravans that are already on the road. With a final decision and solution pending, gas that supplies the rest of the unit is to be isolated until further notice. Sale and Hire of the Swift 500 Series Cooker is still prohibited.
For more information please see the below update from Swift Appliances.
If you hear or see of anyone not receiving these emails or social media updates, please forward them this email or have them email info@luxuryrvswa.com.au.
Thanks Bobdown. I have a Swift 500 series (503 - 3xburners, hotplate and grill) and was unaware of the safety issue until now. I will not use until checking is done, as advised by Swift.
PeteF said
02:20 PM Jun 24, 2022
Latest info from Swift Appliances website.
Interesting that the cooktop models identified are in a limited date range and do not include those with 4 gas burners.
SWIFT APPLIANCE GROUP 500 Series Caravan Gas Cookers PRODUCT SAFETY RECALL - UPDATE 06/07/2022
Dear Valued Customers,
After further investigation and discussion with the state regulators, Swift Appliance Group can confirm that:
500 Series Caravan Gas Cookers manufactured and supplied after 01 June 2020 are safe for ordinary use without restriction.
However,
500 Series Caravan Gas Cookers manufactured and supplied between 01 January 2019 - 01 June 2020 must not be used except for the electrical element, while Swift gathers more information.
500 Series Caravan Gas Cookers manufactured and supplied before 01 January 2019 must not be used except for the electrical elements while Swift gathers more information.
At Swift, customer safety is our highest priority. To ensure our appliances are safe, we are conducting further investigations and taking every precautionary step possible.
We thank you for your patience. Updates will be communicated to customers and manufacturers and posted on our website shortly.
Please leave your details with us and we will endeavour to get back to you within 48 business hours.
Kind regards,
Swift Appliance Group
Bobdown said
05:43 PM Jul 12, 2022
Thanks Pete, just received the same email from Retreat Caravans and link to their website.
All getting a bit long-winded, we need to have a recall or clearance.
Please find attached.............more info to come apparently, cheers Bob
More information from Swift Appliances website:
Date: 08/06/2022
Due to circumstance beyond our control we have been informed by the ACCC that we need to notify our customer in regards to the Incident that has occurred. Please read the notice below and advise your customers that the Swift 500 series is not allowed to be used Australia wide until further notices. We hope this is a temporary situation, We are waiting on a reply from the ACCC and WA authorities as to what steps are to be taken next. Please be patient once we have more information we will advise through our website. Please be informed the electrical element can still be used.
Swift Appliance Group Pty Ltd is currently liaising with the ACCC, WA DMIRS and Resources Safety and Health Queensland regarding gas explosion safety risks in the 500Series Caravan Gas Cookers. We will provide more information as soon as possible after conferring with the regulatory bodies. Consumers must immediately cease using the products until tests determine the cause of the explosion and the products are deemed safe.
If you require any further information, please contact us at: swiftrecall@outlook.com
Regards
Swift Appliance Group.
I can only hope that this is resolved in a much more timely and professional manner than the Surburban HWS recall, but not very optimistic!
Hi Bobdown
I seem to be experiencing trouble opening the attachment.
Could you help out as I am interested to know more.
Hi Radar, tried to piece together the email from the dealer as best as possible, electric only no gas.......cheers Bob
Swift Appliance Group has recently been in Contact with WA authorities regarding the use of the electric hotplate on the Swift 500 Series Cooker.
It has now been deemed that the electric hot plate on the Swift 500 Series Cooker can be used in caravans that are already on the road. With a final decision and solution pending, gas that supplies the rest of the unit is to be isolated until further notice. Sale and Hire of the Swift 500 Series Cooker is still prohibited.
For more information please see the below update from Swift Appliances.
To keep up to date with the Swift 500 Series Cooker recall visit: https://www.swiftappliancegroup.com.au/notices
If you hear or see of anyone not receiving these emails or social media updates, please forward them this email or have them email info@luxuryrvswa.com.au.
Kind Regards,
Luxury RVs WA
Latest info from Swift Appliances website.
Interesting that the cooktop models identified are in a limited date range and do not include those with 4 gas burners.
SWIFT APPLIANCE GROUP 500 Series Caravan Gas Cookers PRODUCT SAFETY RECALL - UPDATE 06/07/2022
Dear Valued Customers,
After further investigation and discussion with the state regulators, Swift Appliance Group can confirm that:
500 Series Caravan Gas Cookers manufactured and supplied after 01 June 2020 are safe for ordinary use without restriction.
However,
500 Series Caravan Gas Cookers manufactured and supplied between 01 January 2019 - 01 June 2020 must not be used except for the electrical element, while Swift gathers more information.
500 Series Caravan Gas Cookers manufactured and supplied before 01 January 2019 must not be used except for the electrical elements while Swift gathers more information.
At Swift, customer safety is our highest priority. To ensure our appliances are safe, we are conducting further investigations and taking every precautionary step possible.
We thank you for your patience. Updates will be communicated to customers and manufacturers and posted on our website shortly.
Please leave your details with us and we will endeavour to get back to you within 48 business hours.
Kind regards,
Swift Appliance Group
Thanks Pete, just received the same email from Retreat Caravans and link to their website.
All getting a bit long-winded, we need to have a recall or clearance.
Cheers Bob
https://www.swiftappliancegroup.com.au/