we took the tardis down to get some work done and a service etc for
our trip next month and some stuff we thought we were covered for warrenty..
apparently not, thought we had 3 years on the whole unit, but the 3 years only covers the fiat truck part of the unit, not the mh part, was quit a big bill too...
im kind of fealilng down about it all, semi suggested to dad we forget about it all...
think id just rather cruises
-- Edited by milo on Tuesday 2nd of August 2011 11:36:34 PM
ChiChi1 said
10:53 PM Aug 2, 2011
Maybe you can go back to Jayco for the house part Mlo. Thats the go with my unit. Truck though Ford and house through KEA.
Cruising Granny said
11:31 PM Aug 2, 2011
These operators are so cunning with their warranty fine print. You must have some come back from the dealer regarding repairs overall. Ask questions starting with the dealer and then the manufacturers etc. Your money, your Tardis, your questions, your business. Keep asking. Don't let it deflate your travel dreams Milo. Think it through, check your warranties and paperwork, and then ask questions to ensure you're getting what you're entitled to. Good luck!
Old Crofter said
07:23 AM Aug 3, 2011
Join the Jayco owners Group forum on the Jayco web site and start asking your questions of other members Milo. Being a Jayco site I am sure they have a staff member monitoring it for unhappy clients. Make sure you have covered all other avenues first though and be nice about it all.
good luck
Bob
_wombat_ said
08:24 AM Aug 3, 2011
any contact with the dealer should be in writing and register the letter, they will know you are serious and answer a registered letter 9 times out of 10.
later down the track if you have more problems the accc will want all paperwork to see that you have in fact tried to get some action from the dealer.
accc will also advise you what you can do, just make a phone call to them for advice.
1300 302 502
Good advice there about joining the Jayco group online
-- Edited by _wombat_ on Wednesday 3rd of August 2011 08:25:54 AM
milo said
11:42 AM Aug 3, 2011
thanks every one, will talk more with dad over all this
Vic said
12:40 PM Aug 3, 2011
Hi Milo,
Often the Jayco dealers aren't the best people to deal with. Having had a Jayco van I found it is best to ring Jayco direct, there probably was just a 12 month dealers warranty on the van part only which being a 2008 would have expired. But if it is a manufacturing fault the manufacturer still has some obligations to fix after the 12 months dealers expiry on the RV component only (standard practice in the industry).
Ring Jayco head office in Victoria and speak to them direct. Jayco have the best after sales service and they have fixed things for me and also others after the dealers warranty has expired, but this must come from the head office, not the dealer. Suggest you give them a call.
milo said
04:48 PM Aug 3, 2011
thank Vic, will pass this info onto the boss,er dad...lol...
_wombat_ said
05:31 PM Aug 3, 2011
at long last a sensible reply from Vic, wonders will never cease
Vic said
05:41 PM Aug 3, 2011
_wombat_ wrote:
at long last a sensible reply from Vic, wonders will never cease
we took the tardis down to get some work done and a service etc for
our trip next month and some stuff we thought we were covered for warrenty..
apparently not, thought we had 3 years on the whole unit, but the 3 years only covers the fiat truck part of the unit, not the mh part, was quit a big bill too...
im kind of fealilng down about it all, semi suggested to dad we forget about it all...
think id just rather cruises
-- Edited by milo on Tuesday 2nd of August 2011 11:36:34 PM
You must have some come back from the dealer regarding repairs overall. Ask questions starting with the dealer and then the manufacturers etc.
Your money, your Tardis, your questions, your business. Keep asking.
Don't let it deflate your travel dreams Milo. Think it through, check your warranties and paperwork, and then ask questions to ensure you're getting what you're entitled to. Good luck!
Join the Jayco owners Group forum on the Jayco web site and start asking your questions of other members Milo. Being a Jayco site I am sure they have a staff member monitoring it for unhappy clients. Make sure you have covered all other avenues first though and be nice about it all.
good luck
Bob
any contact with the dealer should be in writing and register the letter, they will know you are serious and answer a registered letter 9 times out of 10.
later down the track if you have more problems the accc will want all paperwork to see that you have in fact tried to get some action from the dealer.
accc will also advise you what you can do, just make a phone call to them for advice.
1300 302 502
Good advice there about joining the Jayco group online
-- Edited by _wombat_ on Wednesday 3rd of August 2011 08:25:54 AM
Often the Jayco dealers aren't the best people to deal with. Having had a Jayco van I found it is best to ring Jayco direct, there probably was just a 12 month dealers warranty on the van part only which being a 2008 would have expired. But if it is a manufacturing fault the manufacturer still has some obligations to fix after the 12 months dealers expiry on the RV component only (standard practice in the industry).
Ring Jayco head office in Victoria and speak to them direct. Jayco have the best after sales service and they have fixed things for me and also others after the dealers warranty has expired, but this must come from the head office, not the dealer. Suggest you give them a call.
at long last a sensible reply from Vic, wonders will never cease
Rasberrry, Rasberry, Rasberry....
Looking at your new av, I think you do not need any more cream, is that you on the left
Yep, that's me in my favorite slippers
Did you know that the Maxine character
comic strip author is actually a bloke?
Sorry Milo for OT, blame Womby 