Hi all, just had a phone call from RACV complaints section, they agree something has gone terribly wrong their end and quickly looking at things, their call center staff might need some extra training and the depot in question is being looked at too. It seems there are a few week links.
They are going to fully investigate my call and the GM will get back to me in writing.
No offer of a free year's membership though. Glad I'm not holding my breath waiting on that one, although it would be good.
Still at least they have responded and agreed something is wrong.
I will keep you posted.
Happywanderer said
01:48 AM Feb 10, 2012
Good news Doug. Until its sorted you won't know what they may give you in recompense. They sell a lot of stuff in their RACV shops.
_wombat_ said
08:32 AM Feb 10, 2012
Doug, as AC says, if they don't offer any compensation write to them asking for some sort of compensation, maybe a round the world trip
-- Edited by _wombat_ on Friday 10th of February 2012 10:49:49 AM
animalcarer said
04:10 PM Feb 10, 2012
Keep the pressure up with them, ring back or email, or write and ask for a complimentary 2 nights accommodation voucher, the squeaky wheel gets the oil. Good luck.
traveling bob said
06:14 PM Feb 10, 2012
Its good to heaar they are following up on your complaint, so hopefully it wont happen again.
Bob
Dougwe said
03:00 AM Feb 11, 2012
I would settle for a year free membership wombat but I like the sound of the round the world trip. With my luck though they would probably put a map of the world on the floor and tell me to walk around it.
Oh no, my youngest daughter would call that a DAD joke.
Hi all, just had a phone call from RACV complaints section, they agree something has gone terribly wrong their end and quickly looking at things, their call center staff might need some extra training and the depot in question is being looked at too. It seems there are a few week links.
They are going to fully investigate my call and the GM will get back to me in writing.
No offer of a free year's membership though. Glad I'm not holding my breath waiting on that one, although it would be good.
Still at least they have responded and agreed something is wrong.
I will keep you posted.
Doug, as AC says, if they don't offer any compensation write to them asking for some sort of compensation, maybe a round the world trip
-- Edited by _wombat_ on Friday 10th of February 2012 10:49:49 AM
Bob
Oh no, my youngest daughter would call that a DAD joke.