We recently had another landline outage due to consistant wet weather, this has happened four times in the last 12 mths.
So reported as usual , they set up a forward of incomming calls to the mobile at their expense. This last time I requested mobile calls during this outage to be charged at landline rates due to the constant outages, they agreed.
For three days we had to use mobile as needed, not that this was a lot. My instinct was to keep a record of the calls just in case. Yep, you gused it , got the acc, & we were charged for the mobile calls at mobile rates, not a happy camper.
Back on the blower to sort this out, they wiped the mobile charges altogether. A good result but why do we have to stand over them all the time to get thing done correct.
JC.
milo said
05:58 AM Feb 24, 2012
who knows JC,
PeterS said
04:47 PM Feb 24, 2012
JC at least they do do something when you finally get through to a real person! Service and keeping promises is not the way business works anymore, Do it and see who complains is the way it goes now. imagine how much they would make out of the ones that dont have the time to sit on hold long enough to get it reversed - A bucket load of money! and money is what its all about these days!
neilnruth said
10:00 PM Feb 24, 2012
I agree with PeterS - there must be 100s out there who don't check and follow up and so that money is all 'kept' as profit. It pays to keep a close watch on bills. I had an issue when the 'free local calls' that they promised continued to be billed for over 5 months despite my phone calls to point out the error. By keeping a record of all names and dates and times that I made the phone complaints I was able to get very prompt response when I finally called the Telco Ombudsman. So when making a complaint or reporting an error always keep note of who you are speaking to and when and why. My complaint only involved a small amount of money but it was the broken promise that I was not happy with. I was credited with more than they owed me in the end.
jimbo said
10:28 PM Feb 24, 2012
Isn't it amazing Whilst Canberra is fighting one another the rest of the Country is being ripped off left right and Centre.....Who's supposed to be protecting us from the parasites of Australia.
It is the General feel up here in Darwin amongst the Locals as well...( If one can find somebody who speaks English that is)
Cruising Granny said
02:45 AM Feb 25, 2012
If they can get away with it they will. If we complain and let them know they've been caught out, they then act to fix it. It's a terrible way to treat customers, but we are subjected to greedy corporations these days, and the customer who keeps the fat cats fat don't count in the big scheme of things. No wonder we get cynical. Who does look after the little people?
Ma said
03:06 AM Feb 25, 2012
The little people themselves Chris. Nobody else will.
Just remember, the squeakiest hinge gets the most oil.
JRH said
03:08 AM Feb 25, 2012
Ma wrote:
The little people themselves Chris. Nobody else will.
Just remember, the squeakiest hinge gets the most oil.
I try to keep myself well oiled Ma.
Ma said
03:28 AM Feb 25, 2012
Would that be Castor or Canola or mayhap Olive?
Cruising Granny said
03:48 AM Feb 25, 2012
I'll keep squeaking as long as I believe I can do something to change things for the little people. My years as a journo taught me how to get in the "back door" to keep those hinges squeaking. It does certainly pay to speak up, and if you can do anything to change the situation which allowed the rip off to happen in the first place, just do it. Those who sit at home and believe that's the way it is and do nothing, will achieve exactly that - nothing. So folks, boys and girls, keep squeaking on behalf of the little people. Policies and rules are made by people who are not affected by the rules they make. It's up to us to show them we won't take it lying down. So, stand up and keep squeaking.
JRH said
06:34 PM Feb 25, 2012
Ma wrote:
Would that be Castor or Canola or mayhap Olive?
Nah my oil of choice is a good whiskey.LOLOL
Ma said
12:16 AM Feb 26, 2012
I'll second that.............hic I'm on a low fat diet anyway.
JRH said
12:20 AM Feb 26, 2012
Ma wrote:
I'll second that.............hic I'm on a low fat diet anyway.
Ma when we catch up I'll be sure to have a bottle of 15 Year old hiccup juice so we don't imact on your low fat diet.
Ma said
12:26 AM Feb 26, 2012
Thankyou John your concern for my health is overwhelming. Of course those pizzas will be low calorie, low fat now won't they??
JRH said
12:27 AM Feb 26, 2012
Ma wrote:
Thankyou John your concern for my health is overwhelming. Of course those pizzas will be low calorie, low fat now won't they??
Of course they will Ma, I have to think of my figure also you know......
Ma said
12:39 AM Feb 26, 2012
Is yours number an 8 like mine John
JRH said
12:49 AM Feb 26, 2012
Ma wrote:
Is yours number an 8 like mine John
Most definitely Ma an 80000000000000000000000000000000.....
Ma said
12:58 AM Feb 26, 2012
Glad to see I'm not the only one. I'm past fretting over being 10, Bo can have that on her own.
I am me and I like me and if others don't then that's their loss.
JRH said
01:28 AM Feb 26, 2012
Ma wrote:
Glad to see I'm not the only one. I'm past fretting over being 10, Bo can have that on her own.
I am me and I like me and if others don't then that's their loss.
My sentiments exactly Ma, take me as they find me or they can bugger off.
We recently had another landline outage due to consistant wet weather, this has happened four times in the last 12 mths.
So reported as usual , they set up a forward of incomming calls to the mobile at their expense. This last time I requested mobile calls during this outage to be charged at landline rates due to the constant outages, they agreed.
For three days we had to use mobile as needed, not that this was a lot. My instinct was to keep a record of the calls just in case. Yep, you gused it , got the acc, & we were charged for the mobile calls at mobile rates, not a happy camper.
Back on the blower to sort this out, they wiped the mobile charges altogether. A good result but why do we have to stand over them all the time to get thing done correct.
JC.
who knows JC,
So when making a complaint or reporting an error always keep note of who you are speaking to and when and why. My complaint only involved a small amount of money but it was the broken promise that I was not happy with. I was credited with more than they owed me in the end.
Isn't it amazing Whilst Canberra is fighting one another the rest of the Country is being ripped off left right and Centre.....Who's supposed to be protecting us from the parasites of Australia.
It is the General feel up here in Darwin amongst the Locals as well...( If one can find somebody who speaks English that is)
It's a terrible way to treat customers, but we are subjected to greedy corporations these days, and the customer who keeps the fat cats fat don't count in the big scheme of things.
No wonder we get cynical.
Who does look after the little people?
The little people themselves Chris. Nobody else will.
Just remember, the squeakiest hinge gets the most oil.
I try to keep myself well oiled Ma.
Would that be Castor or Canola or mayhap Olive?
My years as a journo taught me how to get in the "back door" to keep those hinges squeaking. It does certainly pay to speak up, and if you can do anything to change the situation which allowed the rip off to happen in the first place, just do it.
Those who sit at home and believe that's the way it is and do nothing, will achieve exactly that - nothing.
So folks, boys and girls, keep squeaking on behalf of the little people.
Policies and rules are made by people who are not affected by the rules they make. It's up to us to show them we won't take it lying down. So, stand up and keep squeaking.
Nah my oil of choice is a good whiskey.LOLOL
I'll second that.............hic
I'm on a low fat diet anyway.
Ma when we catch up I'll be sure to have a bottle of 15 Year old hiccup juice so we don't imact on your low fat diet.
Thankyou John your concern for my health is overwhelming. Of course those pizzas will be low calorie, low fat now won't they??
Of course they will Ma, I have to think of my figure also you know......
Is yours number an 8 like mine John
Most definitely Ma an 80000000000000000000000000000000.....
Glad to see I'm not the only one. I'm past fretting over being 10, Bo can have that on her own.
I am me and I like me and if others don't then that's their loss.
My sentiments exactly Ma, take me as they find me or they can bugger off.