I'd ring NISSIAN head office I use to ring Val Davis 0397974280 customer service if she's still there she'll put the fire under them.
-- Edited by gst on Thursday 16th of August 2012 07:04:27 PM
musketeer said
01:19 AM Aug 17, 2012
hi all
just picked up a brand new nissan patrol ST at 10am from a nissan dealership in campbelltown. , drove it home some 40 klms away and my husband had to stop suddenly going uphill and the brakes felt spongy and by the time we had gone maybe 300 mtrs more and having to stop for a red light the pedal went straight to the floor and then had to pump the pedal again to get brakes. we rang nissan who told us to ring the roadside assistance, who picked the car up with a tow truck at 3pm and took it to our nearest nissan dealer. After talking to the service manager at campbelltown ,who told us the brakes need bedding in and that it must have happened after we drove from their dealership, after a few ,sorry no, a lot of heated conversation we told him we have a inspection sheet here that says that the brakes had been checked along with everything else. we have drove a car down home which could have killed ourselves and other motorists or pedestrians.we have been left with out any car and were told as it was late that we could not have a courtesy car which we had asked for since we rang the dealership as soon as we had a problem,so we asked for a hire car which the service manager told us was an impossibility as they are not authorised to do that. we have rang the dealership where the car is being looked at , not where we bought it, to be informed it looks like it is a master cylinder. we are completely devastated after paying a large amount of money for a car we have worked hard for doing seasonal work. we will keep you updated on our progress.
john and kay
dazren said
01:33 AM Aug 17, 2012
*** NOT BL--DY GOOD ENOUGH *** [ capitals because i would be YELLING ?? ]
musketeer said
01:38 AM Aug 17, 2012
yes dazren
we are fuming , our voices will be ringing in their ears for a long time to come especially after telling us the brakes need bedding in, I said ,' don't play us for fools"
musketeer said
01:55 AM Aug 17, 2012
thanks gst
I will do that ,these guys need a kick up the a-------- , please take note guys this dealership which has apparantly won a lot of awards for service . I cannot believe their excuses.
deadlyprincess said
02:00 AM Aug 17, 2012
Contact current affair/today tonight ASAP and get them in on the act with you. Brand new cars dont have major problems like this. DEMAND a replacement, not a repair. Consumer affairs would like to hear of this also.
Happywanderer said
02:05 AM Aug 17, 2012
Ring Head Office and also demand the car be returned and you refunded so you can buy a brand new car that works. It doesn't matter what you buy it supposed to do what ever the purpose for which you bought it, in this case it is not in any way.
jetj said
02:09 AM Aug 17, 2012
John and Kay,
It is unfair to have problems with a brand new car and to be left without transport while it is sorted. My heart goes out to you.
dazren said
03:10 AM Aug 17, 2012
Musketeer, I would not go to ACA, or This day tonight.'' YET'' as imho, I would be Now going first 1st to the dealer principal in person, 2nd to Nissan Customer service, 3rd, to ACA or This day tonight, In all of these I would be ''demanding a full Apology, and if you decide to keep the vehicle, demand a FULL PRE-DELIVERY INSPECTION. before again accepting the vehicle back, as They only ticked boxes on the first inpection IF this can be sorted out, at Dealer, or Nissan Aust level, I would be DEMANDING some sort of Compensation for the Insulting and rude attitude that you recieved, on Purchase of your ''NEW'' vehicle. Not to mention the Inconvenience, and extreme dissapointment. You deserve some sort of Compensation. I am sure you did not buy a Fully optioned model, so think about what '' after market add-ons you would like fitted, and demand they come to the party, I would be VERY FIRM AND ANNOYED in my Conversations, But not aggressive, or Over demanding, I wish you Luck, please keep us informed of your hopefully successful outcome, Good Luck Dazren
Beth54 said
03:54 AM Aug 17, 2012
If I may say so, I wouldn't take that vehicle back again. Nothing should go wrong with a brand new vehicle, nothing. I've heard of problem new cars which continue being problem cars. I'd demand another vehicle all together.
There's a 30 day cooling off period anyway isn't there?
And how dare they not give you a loaner!
Gerty Dancer said
05:13 AM Aug 17, 2012
OMG! That is absolutely bl**dy dreadful!!! How dare they sell a dangerous vehicle then treat you so badly.
NandK said
06:54 AM Aug 17, 2012
Musketeer,i'd be asking for my money back or another brand new Nissan,also they should have offered you a loan car at no cost to you. I'd also be demanding an apology from the service manager,as dasren said see the dealer principal..Good Luck..
musketeer said
02:25 PM Aug 17, 2012
thanks guys for all your support and information, we have not had much sleep due to the stress, haven't even got a loan car to go to buy milk and bread, we are in a unusual situation as we had come home from warren and left our van there for 5 days to see family and sort a few things out and now we haven't even got any means of transport, what was supposed to be a exciting time has turned into a nightmare ,we are ringing head office this morning and we will go from there .We have already said we want compensation and yes that is a good idea to ask for a check -up on the car ,thanks again and we will keep you informed
john and kay
beiffe said
02:44 PM Aug 17, 2012
If you are in the local motor group NMRA etc then give them a ring as I thing they would be interested in not only the problems with the car but also the problems with the dealership.
I think that they wold give both avenues a good fright and if a member they will possible take up the fight for you and supply solicitors etc. The dealer might even get a nice write up in the magazine which I am sure he wold enjoy. Nothing like bad publicity to help their business (go down the gurgler LOL).
Just my thoughts as another option.
Regards Brian
brickies said
04:03 PM Aug 17, 2012
The problem should be with the Nissan Dealer you brought it from , Your nearest Nissan Dealer could be restricted on what action they can take till it sorted out why there is this problem , But these thing should not happen if pre delivery are carried out hope you get a good out come
the rocket said
05:06 PM Aug 17, 2012
Hi, my goodness. "office of fair trading" would be able to tell you your rights as regards purchasing a vehicle in Australia. the threat of losing a sale might assist them to be a little more accommodating. good luck.
the rocket said
05:13 PM Aug 17, 2012
dazren wrote:
Musketeer, I would not go to ACA, or This day tonight.'' YET'' as imho, I would be Now going first 1st to the dealer principal in person, 2nd to Nissan Customer service, 3rd, to ACA or This day tonight, In all of these I would be ''demanding a full Apology, and if you decide to keep the vehicle, demand a FULL PRE-DELIVERY INSPECTION. before again accepting the vehicle back, as They only ticked boxes on the first inpection IF this can be sorted out, at Dealer, or Nissan Aust level, I would be DEMANDING some sort of Compensation for the Insulting and rude attitude that you recieved, on Purchase of your ''NEW'' vehicle. Not to mention the Inconvenience, and extreme dissapointment. You deserve some sort of Compensation. I am sure you did not buy a Fully optioned model, so think about what '' after market add-ons you would like fitted, and demand they come to the party, I would be VERY FIRM AND ANNOYED in my Conversations, But not aggressive, or Over demanding, I wish you Luck, please keep us informed of your hopefully successful outcome, Good Luck Dazren
"ditto"
KFT said
05:35 PM Aug 17, 2012
Hi Kaye,
I certainly feel for you and the situation you find yourself in.
I think at this time some cool calm conversation will get you more assistance than starting a shouting match.
I would advise that you contact the dealer principal where you bought the vehicle. They will not want bad word of mouth going around so may be inclined to do all they can to assist you.
At all times be polite but firm about what your expectations are.
I think this approach will see benefits for you
just my humble opinion
frank
Pejay said
11:18 PM Aug 17, 2012
Back in the mid '90's when we had a little Nissan Pulsar and had trouble with the shock absorbers, told by Nissan they weren't going to fix 'em under warranty, got an independent report, still no luck, spoke to the regional manager and the Qld State office, all to no avail, so ...... I found out the head che-bang's name of Nissan in Melbourne (Mr Leon Daphne) and sent him a letter (Private & Confidential) explaining that we ran a roadhouse with some 600 vehicles per day and I could make a lot of noise for Nissan, you have no idea how fast the regional and Qld state Nissan guys got off their backsides and moved!! Got the shocks replaced under warranty!! Sometimes you have just gotta go to the top!!!!! But in the meantime, we wish you luck on the whole Nissans are a good vehicle and the Patrol we now have has been fantastic.
DeBe said
12:28 AM Aug 18, 2012
I would say its a Dealer problem. When i was a Mechanic @ a small country town Ford dealership, if there was a problem with any vehicle sold by us New or second hand. And if it couldnt be fixed straight away, then the customer was given a loan car ( theres always a yard full of 2nd hand ones) In a small town it paid to keep the Customer happy. I suspect dealers in major towns dont have to be so acomodating. I also had to do a pre delivery on each new vehicle which in cluded a few Ks of on road driving. The Dealer principal would not be happy if it wasnt done properly.
Hylda&Jon said
12:42 AM Aug 18, 2012
Perhaps you should send the link for this thread to soneone at Nissen head office saying, over 300 people have already read it so far and the next 300 might be reading the edited version that includes the dealership name.
Good luck
Jon
milo said
01:07 AM Aug 18, 2012
try the acc or what ever there called, the more people know about these guys the less some one else will get burned
billeeeeeee said
01:27 AM Aug 18, 2012
Howdyeeeee May I say this,, all the truckies hate Nomads towing caravans, but there is one thing more that they hate , its underpowed Nissans towing caravans ,,, stay excited,,, and enjoy the play ground.......Billeeeeeee
The problem goes back to the dealer, and then back to Nissan. Whoever has the car now can fix the brakes under warranty and send to bill on to the original dealer. Cars have warranties. This is definitely a safety problem, and must be fixed. It's a bit hard on the bloke who has the car now, but it all goes back to the dealer. Loan cars are a matter of course, and if Nissan and their dealer are concerned about customer service, they would be bending over backwards, bowing and scraping to keep the customer satisfied. It's your money, and your new car, and you are quite justified in expecting a safe vehicle in good order and condition. Don't take the crap!!! I repeat - DON'T TAKE THE CRAP! Customer service is a bit thin on the ground these days. Politely but firmly stick to your digs.
miroku12g said
02:03 AM Aug 18, 2012
Put it on Facebook & Twitter, the whole world will see it & i can almost guarantee some response from Nissan, I had {and still have} a D40 ST now done 110,000 Klms,{3 yrs old this December} tows a dream with my Lotus Off roader van, never any problems, yet my brother also has one, purchased same day as mine, had some problem with the Turbo, our local dealer arranged a hire car via Nissan, fully paid for for three weeks, I must say it may depend on your local dealer as to what goes on !!
So frustrating arn't they, but they are ALL the same i feel, not just Nissan.
Cheers
Miroku12g
Old Crofter said
04:46 AM Aug 18, 2012
i have cut and pasted the thread link to Nissan australia Customer service and recieved a auto reply that they will contact me in 1-2 business days, all should do this, I am sure someone at Nissan will take notice.
Bob
Roving-Dutchy said
06:06 PM Aug 18, 2012
Hi John and Kay
Did you get anything sorted out with Nissan yesterday?
Cheers
David
Wizardofoz said
08:24 PM Aug 18, 2012
You seem to be one of many unhappy Nissan customers, check this complaint out...
-- Edited by gst on Thursday 16th of August 2012 07:04:27 PM
hi all
just picked up a brand new nissan patrol ST at 10am from a nissan dealership in campbelltown. , drove it home some 40 klms away and my husband had to stop suddenly going uphill and the brakes felt spongy and by the time we had gone maybe 300 mtrs more and having to stop for a red light the pedal went straight to the floor and then had to pump the pedal again to get brakes. we rang nissan who told us to ring the roadside assistance, who picked the car up with a tow truck at 3pm and took it to our nearest nissan dealer. After talking to the service manager at campbelltown ,who told us the brakes need bedding in and that it must have happened after we drove from their dealership, after a few ,sorry no, a lot of heated conversation we told him we have a inspection sheet here that says that the brakes had been checked along with everything else. we have drove a car down home which could have killed ourselves and other motorists or pedestrians.we have been left with out any car and were told as it was late that we could not have a courtesy car which we had asked for since we rang the dealership as soon as we had a problem,so we asked for a hire car which the service manager told us was an impossibility as they are not authorised to do that. we have rang the dealership where the car is being looked at , not where we bought it, to be informed it looks like it is a master cylinder. we are completely devastated after paying a large amount of money for a car we have worked hard for doing seasonal work. we will keep you updated on our progress.
john and kay
yes dazren
we are fuming , our voices will be ringing in their ears for a long time to come especially after telling us the brakes need bedding in, I said ,' don't play us for fools"
thanks gst
I will do that ,these guys need a kick up the a-------- , please take note guys this dealership which has apparantly won a lot of awards for service . I cannot believe their excuses.
It doesn't matter what you buy it supposed to do what ever the purpose for which you bought it, in this case it is not in any way.
John and Kay,
It is unfair to have problems with a brand new car and to be left without transport while it is sorted. My heart goes out to you.
If I may say so, I wouldn't take that vehicle back again. Nothing should go wrong with a brand new vehicle, nothing. I've heard of problem new cars which continue being problem cars. I'd demand another vehicle all together.
There's a 30 day cooling off period anyway isn't there?
And how dare they not give you a loaner!
I'd also be demanding an apology from the service manager,as dasren said see the dealer principal..Good Luck..
thanks guys for all your support and information, we have not had much sleep due to the stress, haven't even got a loan car to go to buy milk and bread, we are in a unusual situation as we had come home from warren and left our van there for 5 days to see family and sort a few things out and now we haven't even got any means of transport, what was supposed to be a exciting time has turned into a nightmare ,we are ringing head office this morning and we will go from there .We have already said we want compensation and yes that is a good idea to ask for a check -up on the car ,thanks again and we will keep you informed
john and kay
I think that they wold give both avenues a good fright and if a member they will possible take up the fight for you and supply solicitors etc. The dealer might even get a nice write up in the magazine which I am sure he wold enjoy. Nothing like bad publicity to help their business (go down the gurgler LOL).
Just my thoughts as another option.
Regards
Brian
Hi, my goodness. "office of fair trading" would be able to tell you your rights as regards purchasing a vehicle in Australia. the threat of losing a sale might assist them to be a little more accommodating. good luck.
I certainly feel for you and the situation you find yourself in.
I think at this time some cool calm conversation will get you more assistance than starting a shouting match.
I would advise that you contact the dealer principal where you bought the vehicle. They will not want bad word of mouth going around so may be inclined to do all they can to assist you.
At all times be polite but firm about what your expectations are.
I think this approach will see benefits for you
just my humble opinion
frank
I would say its a Dealer problem. When i was a Mechanic @ a small country town Ford dealership, if there was a problem with any vehicle sold by us New or second hand. And if it couldnt be fixed straight away, then the customer was given a loan car ( theres always a yard full of 2nd hand ones) In a small town it paid to keep the Customer happy. I suspect dealers in major towns dont have to be so acomodating. I also had to do a pre delivery on each new vehicle which in cluded a few Ks of on road driving. The Dealer principal would not be happy if it wasnt done properly.
Perhaps you should send the link for this thread to soneone at Nissen head office saying, over 300 people have already read it so far and the next 300 might be reading the edited version that includes the dealership name.
Good luck
Jon
will get burned
Howdyeeeee May I say this,, all the truckies hate Nomads towing caravans, but there is one thing more that they hate , its underpowed Nissans towing caravans ,,, stay excited,,, and enjoy the play ground.......Billeeeeeee
Whoever has the car now can fix the brakes under warranty and send to bill on to the original dealer.
Cars have warranties. This is definitely a safety problem, and must be fixed.
It's a bit hard on the bloke who has the car now, but it all goes back to the dealer.
Loan cars are a matter of course, and if Nissan and their dealer are concerned about customer service, they would be bending over backwards, bowing and scraping to keep the customer satisfied. It's your money, and your new car, and you are quite justified in expecting a safe vehicle in good order and condition.
Don't take the crap!!! I repeat - DON'T TAKE THE CRAP!
Customer service is a bit thin on the ground these days. Politely but firmly stick to your digs.
Put it on Facebook & Twitter, the whole world will see it & i can almost guarantee some response from Nissan, I had {and still have} a D40 ST now done 110,000 Klms,{3 yrs old this December} tows a dream with my Lotus Off roader van, never any problems, yet my brother also has one, purchased same day as mine, had some problem with the Turbo, our local dealer arranged a hire car via Nissan, fully paid for for three weeks, I must say it may depend on your local dealer as to what goes on !!
So frustrating arn't they, but they are ALL the same i feel, not just Nissan.
Cheers
Miroku12g
Bob
Hi John and Kay
Did you get anything sorted out with Nissan yesterday?
Cheers
David
You seem to be one of many unhappy Nissan customers, check this complaint out...
http://www.motorsm.com/complaints/update/display.asp?aid=8411
There are a stack in the complaints corner forum...
http://www.motorsm.com/complaints/category-posting.asp?cls=465
Possibly became too sour.