(I've put this under a new subject so that it's not lost in the previous thread.)
I had a call today from Rachel at the Casino Big4 - I'd sent them feedback via their web site - offering an apology for the receptionist's attitude to us yesterday. She explained that the dump point had been a public one until sometime last year, before Big4 took over in October, so I guess the local I'd spoken to was not aware of the change.
It was good to have a response - as she said, they need the negative feedback too if they are to improve their service - so full marks to Big4 for that.
Andrea
vk6tnc said
04:48 AM Mar 16, 2013
Good to see a positive response. I like companies that will leave negative comments on their websites and respond to them for all to read.
I get a suspect feeling when i read pages and pages of praise for a company on their websites....
Gerty Dancer said
04:54 AM Mar 16, 2013
Thank you Andrea, good to hear.
Duh said
05:47 AM Mar 16, 2013
Nice response Andrea, well done !
herbie said
01:30 PM Mar 16, 2013
Maybe that answers my wonderings about why some of these parks , run around before the people come from these big chains to inspect the park on rating the park.One park we were staying in we had 3ply toilet paper in loos ,hand soap , paper towles, some toiletries and food stuff in reception, it went on and on.I asked the guy next to us what was going on , he laughed and said park owners were wanting to get on board with xx chain. After they had come and gone the people from the big name chain , all the stuff was taken and hide in store room until next visit by the so called big chain inspectors.The cleaner said it happens all the time .Now is that tight or what....and they recon we are all tight a.... So really all this 3/ 4/ 5 /star rating thingo is just a puff of smoke, to chage extra $$$ .
-- Edited by herbie on Saturday 16th of March 2013 04:15:35 PM
Duh said
02:02 PM Mar 16, 2013
I think it is optional Herbie depending on the owner. Before they couldn't if they belonged to the Big 4 group, but I believe it is now optional at the owners discretion. The Big 4 membership booklet should have it listed as to whether they allow dogs or not.
Bear in mind that Big 4 are only a commercial group that independent owners pay to be part of, but they must meet Big 4 standards.
Like TT and others, they are not owned by Big 4.
-- Edited by Duh on Saturday 16th of March 2013 02:33:13 PM
jules47 said
03:13 PM Mar 16, 2013
Good response - good PR for them as well.
Dougwe said
03:37 PM Mar 16, 2013
When I was in bus and fleet transport management many moons ago I luckily didn't get many negative comments or feedback but when I did I didn't mind it as that meant ROOM FOR IMPROVEMENT.
Cruising Cruze said
05:39 PM Mar 16, 2013
but in the mean time a few thousand people have seen this topic and that will stick with them , sorry to say
John
herbie said
08:29 PM Mar 16, 2013
IM i right in saying all big4 have gone Dog friendly...It is a pitty Casino has gone big4 , it will be just another business now .
(I've put this under a new subject so that it's not lost in the previous thread.)
I had a call today from Rachel at the Casino Big4 - I'd sent them feedback via their web site - offering an apology for the receptionist's attitude to us yesterday. She explained that the dump point had been a public one until sometime last year, before Big4 took over in October, so I guess the local I'd spoken to was not aware of the change.
It was good to have a response - as she said, they need the negative feedback too if they are to improve their service - so full marks to Big4 for that.
Andrea
I get a suspect feeling when i read pages and pages of praise for a company on their websites....
Nice response Andrea, well done !
Maybe that answers my wonderings about why some of these parks , run around before the people come from these big chains to inspect the park on rating the park.One park we were staying in we had 3ply toilet paper in loos ,hand soap , paper towles, some toiletries and food stuff in reception, it went on and on.I asked the guy next to us what was going on , he laughed and said park owners were wanting to get on board with xx chain. After they had come and gone the people from the big name chain , all the stuff was taken and hide in store room until next visit by the so called big chain inspectors.The cleaner said it happens all the time .Now is that tight or what....and they recon we are all tight a.... So really all this 3/ 4/ 5 /star rating thingo is just a puff of smoke, to chage extra $$$ .
-- Edited by herbie on Saturday 16th of March 2013 04:15:35 PM
I think it is optional Herbie depending on the owner. Before they couldn't if they belonged to the Big 4 group, but I believe it is now optional at the owners discretion. The Big 4 membership booklet should have it listed as to whether they allow dogs or not.
Bear in mind that Big 4 are only a commercial group that independent owners pay to be part of, but they must meet Big 4 standards.
Like TT and others, they are not owned by Big 4.
-- Edited by Duh on Saturday 16th of March 2013 02:33:13 PM
sorry to say
John
IM i right in saying all big4 have gone Dog friendly...It is a pitty Casino has gone big4 , it will be just another business now .