I am a female grey nomad with an assistance dog and right arm weakness from a car accident so not able to have a large van. I told the salesman I was disabled and concerned I could use the van on my own, and he just wheeled the iPod around and said to my daughter and me, its so light. A male moving it empty on level ground, without a tent is very different to a female moving the van now with the added weight of a tent and trying to hitch it on my own.
So now I call it my White Elephant. I struggle to even shut the back door, it's nearly impossible for me to move it and hook it up. The tent is now in the back and I cant lift it out alone.
I asked for mine to be made a late as possible this year. That didn't happen it was made two weeks later. I had to get the tow bar on my car as I had planned to borrow a car with a tow bar until I could get one on my car.
I was rushed through when collecting the van and was on my own with my assistance dog so we had a long day and I was exhausted as I had to get the tow bar on the car that day plus a 2 hour drive. The person behind me was in a hurry and waiting to get their van out of the dealers as mine was blocking theirs in. I don't even know how to put the tent up if some nice nomad was to help me. I had another 2 hour drive home.
I rang the next day when I got home I phoned the dealer as I believe I was given the demo van as coincidently the demo and my van both had the same mark on the back door which was getting cleaned while I was rushed off to sign the papers. Finding other faults, I have got nowhere for the last two months with emails and phone calls, do Jayco care, of course not. Today after inspection by the dealer, another 2 hours drive both ways, to look at the poor joining, full of bubbles and different depth and sizing, the dealer of course said its not a problem they all look like that and it's acceptable to them, to me it's poor workmanship and unacceptable to me. Now we come to chips and scratches on the fibreglass. the sides are scratched where they join, so that's not from stones nor the discolouration of the filler acceptable to me. The van was towed 100 kls and the scratch they will fix as good will the chip they won't. So why make and sell a product that is not designed to go on the road or advised the van needs to be wrapped in cotton wool. When you buy a car they do offer a coating to protect the car or products that will help. The inside tape is peeling and I didn't open the back door until the inspection today, the attitude is not customer friendly at all. I asked for a refund and I'm getting part repairs. It might be fixed sometime in January. I left it with the dealer.
I won't ever recommend or buy a Jayco again. Has anyone got assistance from Jayco?
I am so disappointed with the way the van has been made and the lack of customer service. I travelled 10,000 in my honda mostly free camping and a tent in the national parks, but thought the jpod was going to be good as my dog was not safe in a tent with dingos around. My dog saved my life and gives me some freedom. Any help would be appreciated.
rockylizard said
09:31 PM Dec 5, 2016
Gday...
Firstly, welcome to the forum Lucy.
I assume this is the type of van you have purchased?
Others on here have had issues with vans .. and Jayco in particular ... and they will be along soon to give some sage advice.
Cheers - JOhn
Tony Bev said
01:27 AM Dec 6, 2016
Hello Lucy08
Welcome to the forum
If anyone has got the same rig as you, then I am sure they will come forward with some ideas
Unfortunately I do not have that type of rig, and know nothing about them, and have never purchased anything directly from Jayco
I, and I assume many of the members of this forum, will gladly assist anyone we see struggling while setting up their rig
goldcoaster said
07:17 AM Dec 6, 2016
Hi Lucy,
Where did you buy it , I have had plenty of dealings with the Jayco dealer in Brisbane . 14 trips back 200k round trip , finally everything sorted after 17mths , keep on to them , then threaten legal action , usually gets them to jump. They are hoping you will go away , but in the end they have to warrant your issues . Lucy it's not only Jayco they are all tarred with the same brush , once they have your money they make it hard for you to come back. I think they have taken advantage of you .
Cheers
mick
Jaybird said
11:28 AM Dec 6, 2016
Hi Lucy,
I have a Jayco and have had nothing but good help from Jayco with some problems even outside of warranty. I just emailed Jayco direct, outlined the problems in a polite manner and the issues were delt with in a timely manner. Give it a go direct and see what happens when you express your disappointment with the dealers attitiude. You have nothing to lose and they have always helped me.
Good Luck and I hope it all works out for you.
wasn_me said
11:46 AM Dec 6, 2016
There is some good utube videos on assembling the jpod tent. I think when you google jpod the videos come up on the jayco site.
I have had thoughts of buying one for quick trips away. I've never seen one 2nd hand.
Cheers Pete
I would go direct to Jayco re( I just emailed Jayco direct, outlined the problems in a polite manner and the issues were delt with in a timely manner.) and waite for their response prior the Lemoncaravans option.
erad said
06:03 PM Dec 6, 2016
My sympathies to you in your hours of need with a Jayco. I have a Jayco and it took about 16 years to sort out the bugs. Jayco's after-sales service was abysmal when we got our van (January 2000). We were well away from the dealer we bought the van from and had all sort sof troubles with failing bits and pieces. No dealers were interested, so we went straight back to Jayco in Dandenong. They fixed the problems on the spot, but since then most of those items which failed have gone again - crappy stuff supplied in the first place. As said above, I think we have it all sorted now - time to sell it and start again?
When we had our troubles, we found out that Jayco warranted their work only. Every bit of stuff in the van - wheels, tyres, axles, fridge, stove, power supply, air conditioner etc was warranted by the supplier of that item and if you had problems you had to go to the individual supplier to get it fixed. We had a problem caused by Jayco and oh boy - did we have troubles getting that fixed! Hopefully things are better these days, but I somehow doubt it. Incidentally, you will hear gripes from everybody about their particular van and quality issues. Jayco are the worst simply because they sell more vans than anyone else and hence they have more problems. Corrimal and others have a fairly high list of complaints as well, so I don't think that Jayco is any worse than anyone else - they are nearly all bad news when it comes to qualtity control and repairs.
macka17 said
01:07 AM Dec 7, 2016
Jayco count on good advertising and first time buyers.
Not too many go back for seconds
Unless you in there for price. and take the consequences.
There are around 4 or so reputable mfg's that have very little problems
(Can't say much about latest mfg's.they coming in in droves and I don't know them.
Only three I'd look at buying long term would be Phoenix\Sunlander (Same designer\mfg)
Roadstar\Compass (I've had 2 Roadstars, 1 compass.
Never a problem.
Trackmaster??/.
And the old overproven Evernew. None better for price or quality.
Jayco and others are basically there for the "out the door" cash.
and Sort it out yourself.....
ants_oz said
07:13 AM Dec 7, 2016
macka17 wrote:
Jayco count on good advertising and first time buyers. Not too many go back for seconds Unless you in there for price. and take the consequences.
<snip>
Of course you could try HELPING the person instead of just venting. (For what its worth, we're on our second jayco and are quite happy with the brand - only ever been back for one warranty fix - a leaking water filter. But then - helping people is either in your nature or it isn't...)
To the OP. I think what you need to do is list out in simple points what you feel the issue/s are. For example - do you think you were given bad advice from the dealer? If so, that is not a jayco factory issue - your only real recourse legally is with the dealer. Or do you have issues with the van not being assembled correctly (or faulty)? Then your first recourse is the dealer, but after that - the factory should be able to help.
While I empathise with your situation, did you attempt to hook the van up to a car before your purchased it, to see if you were physically able to do so? Did you attempt to setup the tent section yourself - prior to purchase - to see if you were physically able to do so? To be fair, it is only you who truly knows the extent of your physical limitations and it was you who made the choice to buy based on observing someone else moving it, setting it up etc. Have you considered asking a local disability advocacy/support group for assistance/advice?
It is kind of shaky ground to say that is the goods being misrepresented, but might be worth a try. If you feel as though the dealer did not provide you with the product you ordered, or misrepresented the product, then that is grounds for complaint. In that regard it would be worth your while to get onto your state/territory consumer protection (e.g. consumer affairs, fair trading etc) website and read up about "consumer guarantees". These are enshrined in federal legislation.
To be frank, it sounds to me from your description that your issues are with the DEALER. After all - what interactions or dealings have you had with the jayco factory in regard to this?
-- Edited by ants_oz on Wednesday 7th of December 2016 07:15:32 AM
-- Edited by ants_oz on Wednesday 7th of December 2016 07:18:34 AM
TheHeaths said
07:40 AM Dec 7, 2016
Macka,
perhaps you can tell the couple we met in Tom Price that Roadstar are a good brand. They spent nearly twice as much as I did on our Jayco StarCraft, and had nothing but trouble for the first 6 months they had the van. They were just getting incorrectly installed and lubricated bearings changed when we were there, and had plumbing and brake problems prior.
Roadstar and the dealer (purchased in SA) weren't interested in their problems on the road, and had refused to assist them.
Does that mean that we should all make disparaging comments about Roadstar, and tell you that they are just overpriced, over advertised lemons. I don't think so, and I am certain there are other happy owners,.
ALL manufacturers have issues, and Jayco, with 40%+ of the market are going to come up more often. That said, many Jayco owners have no issues, and are happy with their vans, especially when you consider value for money. It is unwise and unwarranted to comment on all Jayco's based on hearing only about those that have issues.
I just get disappointed that so many seem to know so much, without ever owning one, and then base their own recommendations on their experience that may or may not be usual with the brand they talk about.
Lucy08 is unlucky with what she describes, but I fell Ants Oz response is reasonable. She will have recourse under warranty laws in Australia, but it is not prudent to make other comment without full knowledge of the sale contract, or the dealer response.
rockylizard said
07:43 AM Dec 7, 2016
Gday...
Lucy must have been busy since she posted her problems with her purchase as she hasn't been back on the forum since it was posted.
Perhaps we can assume she has been taking it all up with the dealer/Jayco and she will be back to let know how she has progressed.
Cheers - John
Delta18 said
12:37 PM Dec 7, 2016
macka17 wrote:
Jayco count on good advertising and first time buyers. Not too many go back for seconds Unless you in there for price. and take the consequences.
Jayco and others are basically there for the "out the door" cash. and Sort it out yourself.....
What a lot of "Cods...." I know several people personally that have had several Jaycos & would have nothing else.
We just bought a new Silverline after checking all other contenders and have no regrets.
macka17 said
12:26 AM Dec 8, 2016
Bitey. Bitey.
After travelling round for 40+ yrs in this country (in caravans). We've seen a few. good and bad. Jayco have always had a bad rep. and I've seen more than a couple that back that up.
I'm only giving MY opinions here. and what I've seen over the decades.
Roadstar\compass. "I've" never had a bad one. NONE are perfect. some just have less problems than others.
Phoenix. Evernew etc. ARE proven as at top of the heap. through reliability AND reputation over near 40 yrs too.
It's something like a timex watch and a Citizen. Or a Patrol and a Landcruiser.
One has a lot less problems that the other.
I buy Citizen and Patrol. On 3rd watch in 50 yrs and only changed . For a change. Second Patrol since '93. Again. Never Spent over $500 total. on either. apart from rego Tyres. fuel, and maint,.
You get what you pay for.
And if you Jayco affection-ado's bothered to read back on forums over the last 40 yrs. You'd have something else too.
SOME people do get a good one out of the bad breeds. But more don't. Unfortunately
----------------
Her best idea would be to go for "fit for use"..
and get something like a rear door or small van with hyd jockey wheel and jacks.
Anything tent or trailer type.
will probably be too much handling for her.
-- Edited by macka17 on Thursday 8th of December 2016 12:34:47 AM
TheHeaths said
08:00 AM Dec 8, 2016
Macka,
I can only echo Delta18's comment.
When you have an opinion based on your own experience of owning one, come back and let us know. Until then it is as valid as my "opinion" of Roadstar and Patrol products, which is based on forum's I have read and what I saw at Tom Price.
As for "bitey, bitey", yes many of us are, as like the myth about Patrols and their poor engines, spread by many who have not owned one, much of the commentary about Jayco comes from those who have not owned one. It just gets annoying.
-- Edited by TheHeaths on Thursday 8th of December 2016 08:04:47 AM
Hewy54 said
08:46 AM Dec 8, 2016
Macka, those of us that follow threads on this forum know by now that you have been travelling Aus for the better part of the last 100 years and that in in your opinion Jaycos are rubbish and that Toyotas are rubbish when compared to the mighty Patrol.
The original poster have some minor issues with Jayco quality, but the main problem was a design fault that did not suit her needs.
For my needs I would never buy a Jayco, but my brother in law and two very close friends have Jaycos and are extremely happy with them.
warhorse said
07:10 PM Dec 8, 2016
didn't take long for this thread to turn to crap,no wonder the lady has not been back
rockylizard said
07:27 PM Dec 8, 2016
warhorse wrote:
didn't take long for this thread to turn to crap,no wonder the lady has not been back
Gday...
Not sure if she has just simply visited the forum to just have a gander .... but she hasn't logged on since posting her little tirade.
So all the to-ing and fro-ing and chest thumping that has ensued seems to just help the respondents rather than the poster.
However, I must admit these ego-massaging posts and threads make for humourous reading.
As they say - ya wouldn't be dead for quids ... and life without a forum would be a bit boring.
Cheers - John
jules47 said
08:42 PM Dec 8, 2016
All the argy bargy is pretty pointless, if the OP hasn't been on to see what has happened- so much for all the "chest thumpers"!
BARME1 said
05:56 AM Dec 10, 2016
I don't know what state you are in other than distressed ? and it doesn't make it any easier when your bashing your head trying to get help? if your not getting any help from the dealer or jayco and that doesn't surprise me with them as I have a few friends bought jayco and been given the run around There must be warranty period by law if that fails then use GOVT Bodies the fair traders or ombudsman see how that goes
mickle said
06:35 PM Dec 13, 2016
Hi, sorry to read about your problem (rejpod) never seen one before. We purchased a 20,6 Starcraft Outback (JAYCO) from DEALER Peter Hall Mildura . This dealer bends over backwards to help.
No problems with Starcraft Van to date , been over some rough roads. Go back and put pressure on the Dealer , take a friend with you., good luck.
MICKLE.
rockylizard said
07:10 PM Dec 13, 2016
Gday...
I think we can all save our liddle typin' fingers
Lucy joined 02 Dec, made a single post 05 Dec (this one) and hasn't been back since.
Either she has found a solution, Jayco/dealer came to the party or she just drifted into cyber space.
There would appear to be little point in giving any more advice/observations/feedback ... ya might as well p*ss into the wind.
Cheers - John
Hylife said
08:16 PM Dec 14, 2016
Sorry to be cruel here, but reading your post I am of the opinion the problem really has absolutely nothing to do with Jayco and everything to do with what you allowed.
When you buy a house we call it doing your 'due diligence' because different laws apply. We hire a specialist such as a solicitor or conveyancer. Same with caravans and campers. If you don't know what you are doing then have a professional representative act on your behalf.
I do feel for you with whatever disabilities you may have, but that doesn't absolve you of your common sense responsibilities, before you pay or take delivery of a product, that does not fall within the normal automotive consumer protection laws.
Your problems are from your dealer not providing you with what you believe is an acceptable level of support or an acceptably made product. Jayco has no relationship with you whatsoever unless you went to the Jayco factory in Dandenong and ordered it from there.
If you bought a new Toyota Corolla car from dealer X you cant blame dealer Y for not fixing something or the manufacturer. If the new car had issues and you had the same problems getting them fixed, you cant go direct to Toyota in Thailand, so common sense says you would blame the dealer that sold you the car, not the car manufacturer and it is the dealer you should bad mouth and take legal action against.
Like so many other buyers that are all to happy to bag Jayco or brand X or brand Y for their woes when they didn't actually buy from Jayco or brand X or brand Y, or buyers that didn't do their checks properly before driving off in their new pride and joy, it sounds like you allowed these problems by failing to inspect the van properly BEFORE you collected it and signed and paid.
I am a female grey nomad with an assistance dog and right arm weakness from a car accident so not able to have a large van. I told the salesman I was disabled and concerned I could use the van on my own, and he just wheeled the iPod around and said to my daughter and me, its so light. A male moving it empty on level ground, without a tent is very different to a female moving the van now with the added weight of a tent and trying to hitch it on my own.
So now I call it my White Elephant. I struggle to even shut the back door, it's nearly impossible for me to move it and hook it up. The tent is now in the back and I cant lift it out alone.
I asked for mine to be made a late as possible this year. That didn't happen it was made two weeks later. I had to get the tow bar on my car as I had planned to borrow a car with a tow bar until I could get one on my car.
I was rushed through when collecting the van and was on my own with my assistance dog so we had a long day and I was exhausted as I had to get the tow bar on the car that day plus a 2 hour drive. The person behind me was in a hurry and waiting to get their van out of the dealers as mine was blocking theirs in. I don't even know how to put the tent up if some nice nomad was to help me. I had another 2 hour drive home.
I rang the next day when I got home I phoned the dealer as I believe I was given the demo van as coincidently the demo and my van both had the same mark on the back door which was getting cleaned while I was rushed off to sign the papers. Finding other faults, I have got nowhere for the last two months with emails and phone calls, do Jayco care, of course not. Today after inspection by the dealer, another 2 hours drive both ways, to look at the poor joining, full of bubbles and different depth and sizing, the dealer of course said its not a problem they all look like that and it's acceptable to them, to me it's poor workmanship and unacceptable to me. Now we come to chips and scratches on the fibreglass. the sides are scratched where they join, so that's not from stones nor the discolouration of the filler acceptable to me. The van was towed 100 kls and the scratch they will fix as good will the chip they won't. So why make and sell a product that is not designed to go on the road or advised the van needs to be wrapped in cotton wool. When you buy a car they do offer a coating to protect the car or products that will help. The inside tape is peeling and I didn't open the back door until the inspection today, the attitude is not customer friendly at all. I asked for a refund and I'm getting part repairs. It might be fixed sometime in January. I left it with the dealer.
I won't ever recommend or buy a Jayco again. Has anyone got assistance from Jayco?
I am so disappointed with the way the van has been made and the lack of customer service. I travelled 10,000 in my honda mostly free camping and a tent in the national parks, but thought the jpod was going to be good as my dog was not safe in a tent with dingos around. My dog saved my life and gives me some freedom. Any help would be appreciated.
Gday...
Firstly, welcome to the forum Lucy.
I assume this is the type of van you have purchased?
Others on here have had issues with vans .. and Jayco in particular ... and they will be along soon to give some sage advice.
Cheers - JOhn
Hello Lucy08
Welcome to the forum
If anyone has got the same rig as you, then I am sure they will come forward with some ideas
Unfortunately I do not have that type of rig, and know nothing about them, and have never purchased anything directly from Jayco
I, and I assume many of the members of this forum, will gladly assist anyone we see struggling while setting up their rig
Where did you buy it , I have had plenty of dealings with the Jayco dealer in Brisbane . 14 trips back 200k round trip , finally everything sorted after 17mths , keep on to them , then threaten legal action , usually gets them to jump. They are hoping you will go away , but in the end they have to warrant your issues . Lucy it's not only Jayco they are all tarred with the same brush , once they have your money they make it hard for you to come back. I think they have taken advantage of you .
Cheers
mick
I have a Jayco and have had nothing but good help from Jayco with some problems even outside of warranty. I just emailed Jayco direct, outlined the problems in a polite manner and the issues were delt with in a timely manner. Give it a go direct and see what happens when you express your disappointment with the dealers attitiude. You have nothing to lose and they have always helped me.
Good Luck and I hope it all works out for you.
When we had our troubles, we found out that Jayco warranted their work only. Every bit of stuff in the van - wheels, tyres, axles, fridge, stove, power supply, air conditioner etc was warranted by the supplier of that item and if you had problems you had to go to the individual supplier to get it fixed. We had a problem caused by Jayco and oh boy - did we have troubles getting that fixed! Hopefully things are better these days, but I somehow doubt it. Incidentally, you will hear gripes from everybody about their particular van and quality issues. Jayco are the worst simply because they sell more vans than anyone else and hence they have more problems. Corrimal and others have a fairly high list of complaints as well, so I don't think that Jayco is any worse than anyone else - they are nearly all bad news when it comes to qualtity control and repairs.
Not too many go back for seconds
Unless you in there for price. and take the consequences.
There are around 4 or so reputable mfg's that have very little problems
(Can't say much about latest mfg's.they coming in in droves and I don't know them.
Only three I'd look at buying long term would be Phoenix\Sunlander (Same designer\mfg)
Roadstar\Compass (I've had 2 Roadstars, 1 compass.
Never a problem.
Trackmaster??/.
And the old overproven Evernew. None better for price or quality.
Jayco and others are basically there for the "out the door" cash.
and Sort it out yourself.....
Of course you could try HELPING the person instead of just venting. (For what its worth, we're on our second jayco and are quite happy with the brand - only ever been back for one warranty fix - a leaking water filter. But then - helping people is either in your nature or it isn't...)
To the OP. I think what you need to do is list out in simple points what you feel the issue/s are. For example - do you think you were given bad advice from the dealer? If so, that is not a jayco factory issue - your only real recourse legally is with the dealer. Or do you have issues with the van not being assembled correctly (or faulty)? Then your first recourse is the dealer, but after that - the factory should be able to help.
While I empathise with your situation, did you attempt to hook the van up to a car before your purchased it, to see if you were physically able to do so? Did you attempt to setup the tent section yourself - prior to purchase - to see if you were physically able to do so? To be fair, it is only you who truly knows the extent of your physical limitations and it was you who made the choice to buy based on observing someone else moving it, setting it up etc. Have you considered asking a local disability advocacy/support group for assistance/advice?
It is kind of shaky ground to say that is the goods being misrepresented, but might be worth a try. If you feel as though the dealer did not provide you with the product you ordered, or misrepresented the product, then that is grounds for complaint. In that regard it would be worth your while to get onto your state/territory consumer protection (e.g. consumer affairs, fair trading etc) website and read up about "consumer guarantees". These are enshrined in federal legislation.
To be frank, it sounds to me from your description that your issues are with the DEALER. After all - what interactions or dealings have you had with the jayco factory in regard to this?
-- Edited by ants_oz on Wednesday 7th of December 2016 07:15:32 AM
-- Edited by ants_oz on Wednesday 7th of December 2016 07:18:34 AM
perhaps you can tell the couple we met in Tom Price that Roadstar are a good brand. They spent nearly twice as much as I did on our Jayco StarCraft, and had nothing but trouble for the first 6 months they had the van. They were just getting incorrectly installed and lubricated bearings changed when we were there, and had plumbing and brake problems prior.
Roadstar and the dealer (purchased in SA) weren't interested in their problems on the road, and had refused to assist them.
Does that mean that we should all make disparaging comments about Roadstar, and tell you that they are just overpriced, over advertised lemons. I don't think so, and I am certain there are other happy owners,.
ALL manufacturers have issues, and Jayco, with 40%+ of the market are going to come up more often. That said, many Jayco owners have no issues, and are happy with their vans, especially when you consider value for money. It is unwise and unwarranted to comment on all Jayco's based on hearing only about those that have issues.
I just get disappointed that so many seem to know so much, without ever owning one, and then base their own recommendations on their experience that may or may not be usual with the brand they talk about.
Lucy08 is unlucky with what she describes, but I fell Ants Oz response is reasonable. She will have recourse under warranty laws in Australia, but it is not prudent to make other comment without full knowledge of the sale contract, or the dealer response.
Gday...
Lucy must have been busy since she posted her problems with her purchase as she hasn't been back on the forum since it was posted.
Perhaps we can assume she has been taking it all up with the dealer/Jayco and she will be back to let know how she has progressed.
Cheers - John
What a lot of "Cods...." I know several people personally that have had several Jaycos & would have nothing else.
We just bought a new Silverline after checking all other contenders and have no regrets.
Bitey. Bitey.
After travelling round for 40+ yrs in this country (in caravans).
We've seen a few. good and bad.
Jayco have always had a bad rep. and I've seen more than a couple that back that up.
I'm only giving MY opinions here. and what I've seen over the decades.
Roadstar\compass. "I've" never had a bad one.
NONE are perfect. some just have less problems than others.
Phoenix. Evernew etc.
ARE proven as at top of the heap. through reliability AND reputation over near 40 yrs too.
It's something like a timex watch and a Citizen. Or a Patrol and a Landcruiser.
One has a lot less problems that the other.
I buy Citizen and Patrol.
On 3rd watch in 50 yrs and only changed . For a change.
Second Patrol since '93.
Again. Never Spent over $500 total. on either. apart from rego Tyres. fuel, and maint,.
You get what you pay for.
And if you Jayco affection-ado's bothered to read back on forums over the last 40 yrs.
You'd have something else too.
SOME people do get a good one out of the bad breeds. But more don't. Unfortunately
----------------
Her best idea would be to go for "fit for use"..
and get something like a rear door or small van with hyd jockey wheel and jacks.
Anything tent or trailer type.
will probably be too much handling for her.
-- Edited by macka17 on Thursday 8th of December 2016 12:34:47 AM
Macka,
I can only echo Delta18's comment.
When you have an opinion based on your own experience of owning one, come back and let us know. Until then it is as valid as my "opinion" of Roadstar and Patrol products, which is based on forum's I have read and what I saw at Tom Price.
As for "bitey, bitey", yes many of us are, as like the myth about Patrols and their poor engines, spread by many who have not owned one, much of the commentary about Jayco comes from those who have not owned one. It just gets annoying.
-- Edited by TheHeaths on Thursday 8th of December 2016 08:04:47 AM
The original poster have some minor issues with Jayco quality, but the main problem was a design fault that did not suit her needs.
For my needs I would never buy a Jayco, but my brother in law and two very close friends have Jaycos and are extremely happy with them.
Gday...
Not sure if she has just simply visited the forum to just have a gander .... but she hasn't logged on since posting her little tirade.
So all the to-ing and fro-ing and chest thumping that has ensued seems to just help the respondents rather than the poster.
However, I must admit these ego-massaging posts and threads make for humourous reading.
As they say - ya wouldn't be dead for quids
... and life without a forum would be a bit boring. 
Cheers - John
I don't know what state you are in other than distressed ? and it doesn't make it any easier when your bashing your head trying to get help? if your not getting any help from the dealer or jayco and that doesn't surprise me with them as I have a few friends bought jayco and been given the run around There must be warranty period by law if that fails then use GOVT Bodies the fair traders or ombudsman see how that goes
Hi, sorry to read about your problem (rejpod) never seen one before. We purchased a 20,6 Starcraft Outback (JAYCO) from DEALER Peter Hall Mildura . This dealer bends over backwards to help.
No problems with Starcraft Van to date , been over some rough roads. Go back and put pressure on the Dealer , take a friend with you., good luck.
MICKLE.
Gday...
I think we can all save our liddle typin' fingers
Lucy joined 02 Dec, made a single post 05 Dec (this one) and hasn't been back since.
Either she has found a solution, Jayco/dealer came to the party or she just drifted into cyber space.
There would appear to be little point in giving any more advice/observations/feedback ... ya might as well p*ss into the wind.
Cheers - John
Sorry to be cruel here, but reading your post I am of the opinion the problem really has absolutely nothing to do with Jayco and everything to do with what you allowed.
When you buy a house we call it doing your 'due diligence' because different laws apply. We hire a specialist such as a solicitor or conveyancer.
Same with caravans and campers. If you don't know what you are doing then have a professional representative act on your behalf.
I do feel for you with whatever disabilities you may have, but that doesn't absolve you of your common sense responsibilities, before you pay or take delivery of a product, that does not fall within the normal automotive consumer protection laws.
Your problems are from your dealer not providing you with what you believe is an acceptable level of support or an acceptably made product.
Jayco has no relationship with you whatsoever unless you went to the Jayco factory in Dandenong and ordered it from there.
If you bought a new Toyota Corolla car from dealer X you cant blame dealer Y for not fixing something or the manufacturer.
If the new car had issues and you had the same problems getting them fixed, you cant go direct to Toyota in Thailand, so common sense says you would blame the dealer that sold you the car, not the car manufacturer and it is the dealer you should bad mouth and take legal action against.
Like so many other buyers that are all to happy to bag Jayco or brand X or brand Y for their woes when they didn't actually buy from Jayco or brand X or brand Y, or buyers that didn't do their checks properly before driving off in their new pride and joy, it sounds like you allowed these problems by failing to inspect the van properly BEFORE you collected it and signed and paid.