Has any one had their phone drop out of bluetooth?
My phone was connected to Bluetooth and was working fine. Then I kept getting an error message saying that their was an error with the audio.
The phone works fine on Bluetooth in other vechiles, so it is not a fault with the phone.
Does any one know how to correct the probles?
JeffRae said
06:43 PM Sep 9, 2020
Can you update the firmware for bluetooth in the car? If it's an Android phone, the bluetooth may have been updated and is no longer compatible with the car.
You could try deleting your phone profile from your vehicle and phone and set it up again.
-- Edited by JeffRae on Wednesday 9th of September 2020 06:48:44 PM
Phillipn said
09:54 AM Sep 10, 2020
JeffRae wrote:
Can you update the firmware for bluetooth in the car? If it's an Android phone, the bluetooth may have been updated and is no longer compatible with the car.
You could try deleting your phone profile from your vehicle and phone and set it up again.
-- Edited by JeffRae on Wednesday 9th of September 2020 06:48:44 PM
Their was no problem for 3 months. Deleted the phone and the Bluetooth several times and it didn`t make any different.
It is not the phone [Android], as it works fine in other vehicles.
The same result with my wifes phone. No update on bluetooth, tried every thing in the book.
JeffRae said
01:00 PM Sep 10, 2020
Seems like it may be your vehicle. Even though it has worked for months, a minor update to the phone may have made it incompatible with the vehicle.
Mike Harding said
06:52 AM Sep 11, 2020
I am not a fan of the Bluetooth protocol but we seem to be stuck with it.
A friend bought a new Volkswagen which refused to pair with his expensive phone. After much investigation the dealers said "Sorry, but it simply won't work with that particular phone" which left him with a choice of buy another car or phone.
The only other thing I can think of is to disconnect the car battery for 30 minutes and then try again, it is *just* possible the car radio is caching the previous connection data even though you think you deleted it, I am not optimistic though.
Another thought; do a "Factory reset" on your phone?
dabbler said
09:00 AM Sep 11, 2020
You need to looknat what has changed. Are both your wife's phone and your phone identical or remotely similar ? The phones may have updated. Have you installed a new app ? Resetting your audio system *might* help also, but just pull the fuse (no need to disconnect batteries).
dabbler said
09:01 AM Sep 11, 2020
What is the relevance of "3 months" ? New phones ? New car ?
Rob Driver said
09:16 AM Sep 11, 2020
Our Toyota is at the least, unpredictable with a Bluetooth connection.
When we travel we connect the phone to the radio with a wire rather than relying on Bluetooth.
The dealer was useless with offering a fix.
We dont have a problem with the wire connection.
Regards
Angie
Mike Harding said
10:07 AM Sep 11, 2020
dabbler wrote:
but just pull the fuse (no need to disconnect batteries).
There is a need to disconnect the battery.
The radio (head unit) will be connected to the vehicle's CAN bus and may store a copy(s) of its data in another processor on the network, it just depends what the design spec. required.
Additionally, it may be that a cold boot may only be commanded by a supply monitoring processor and if it doesn't see a power loss for (say) greater than 10 minutes will not command one. Again, without knowing the design spec. it's impossible to say.
If it were me; I'd disconnect the battery for as long as possible, overnight or better 24 hours. There may be central memory for user data and variables held up by a supercap although more lightly it will be EEPROM in which case you're stuffed :)
dabbler said
10:53 AM Sep 11, 2020
The entire canbus will be fused and disconnecting batteries isn't necessary. We don't know the vehicle type, in fact there's a lot we don't know about the OP's vehicle and phones other than they don't want to talk to each other.
Phillipn said
11:06 AM Sep 11, 2020
dabbler wrote:
You need to looknat what has changed. Are both your wife's phone and your phone identical or remotely similar ? The phones may have updated. Have you installed a new app ? Resetting your audio system *might* help also, but just pull the fuse (no need to disconnect batteries).
Different types of phones.
After a lot of searching I found the solution which others have suggested. Disconnect the negative on the battery for 2 -3 seconds. The phone now works.
From what I have found this can be a problem with Mazda bluetooth. [2012 Mazda]
Only one problem now is when the key is turned on the phone some times will not connect. Press the phone button and go to the phone which has been paired and click on it and the phone work.
-- Edited by Phillipn on Friday 11th of September 2020 11:10:40 AM
dabbler said
03:22 PM Sep 11, 2020
Glad you're sorted.
Gravy73 said
07:21 PM Sep 17, 2020
Suggest you do a little further research and establish the Versions of Bluetooth that your vehicle and phone are running. It may be also beneficial to try pairing the phone by both methods, using the car search function and using phone search function to see if one method is more reliable than the other.
Phillipn said
08:08 PM Sep 17, 2020
Gravy73 wrote:
Suggest you do a little further research and establish the Versions of Bluetooth that your vehicle and phone are running. It may be also beneficial to try pairing the phone by both methods, using the car search function and using phone search function to see if one method is more reliable than the other.
Gravy, Disconnecting the negative termal on the battery fxed the problem. what it did, I don`t know. but it is OK now. For some reason it is a Mazda problem from what I have read.
Has any one had their phone drop out of bluetooth?
My phone was connected to Bluetooth and was working fine. Then I kept getting an error message saying that their was an error with the audio.
The phone works fine on Bluetooth in other vechiles, so it is not a fault with the phone.
Does any one know how to correct the probles?
Can you update the firmware for bluetooth in the car?
If it's an Android phone, the bluetooth may have been updated and is no longer compatible with the car.
You could try deleting your phone profile from your vehicle and phone and set it up again.
-- Edited by JeffRae on Wednesday 9th of September 2020 06:48:44 PM
Their was no problem for 3 months. Deleted the phone and the Bluetooth several times and it didn`t make any different.
It is not the phone [Android], as it works fine in other vehicles.
The same result with my wifes phone. No update on bluetooth, tried every thing in the book.
Seems like it may be your vehicle. Even though it has worked for months, a minor update to the phone may have made it incompatible with the vehicle.
I am not a fan of the Bluetooth protocol but we seem to be stuck with it.
A friend bought a new Volkswagen which refused to pair with his expensive phone. After much investigation the dealers said "Sorry, but it simply won't work with that particular phone" which left him with a choice of buy another car or phone.
The only other thing I can think of is to disconnect the car battery for 30 minutes and then try again, it is *just* possible the car radio is caching the previous connection data even though you think you deleted it, I am not optimistic though.
Another thought; do a "Factory reset" on your phone?
When we travel we connect the phone to the radio with a wire rather than relying on Bluetooth.
The dealer was useless with offering a fix.
We dont have a problem with the wire connection.
Regards
Angie
There is a need to disconnect the battery.
The radio (head unit) will be connected to the vehicle's CAN bus and
may store a copy(s) of its data in another processor on the network,
it just depends what the design spec. required.
Additionally, it may be that a cold boot may only be commanded by a
supply monitoring processor and if it doesn't see a power loss for
(say) greater than 10 minutes will not command one. Again, without
knowing the design spec. it's impossible to say.
If it were me; I'd disconnect the battery for as long as possible,
overnight or better 24 hours. There may be central memory for user
data and variables held up by a supercap although more lightly it
will be EEPROM in which case you're stuffed :)
Different types of phones.
After a lot of searching I found the solution which others have suggested. Disconnect the negative on the battery for 2 -3 seconds. The phone now works.
From what I have found this can be a problem with Mazda bluetooth. [2012 Mazda]
Only one problem now is when the key is turned on the phone some times will not connect. Press the phone button and go to the phone which has been paired and click on it and the phone work.
-- Edited by Phillipn on Friday 11th of September 2020 11:10:40 AM
Gravy, Disconnecting the negative termal on the battery fxed the problem. what it did, I don`t know. but it is OK now. For some reason it is a Mazda problem from what I have read.