Doing Well Out There

Wombat 280 · Guru

Doing Well Out There

Ma · Guru

You aren't the only one Wombat, we bought a new tow vehicle and caravan a couple of weeks ago and have been looking for a canopy and nudge bar. Numerous emails sent, courteous replies, get back to you.......ZILCH..........we now shop locally and even then the RV Centre we use is having trouble getting people to answer his as well. Seems with one supplier in particular you can't actually talk to someone on the phone, you have to email and then someone from that end rings you back...............well when they feel like it anyway.

Wombat 280 · Guru

Ma wrote:

You aren't the only one Wombat, we bought a new tow vehicle and caravan a couple of weeks ago and have been looking for a canopy and nudge bar. Numerous emails sent, courteous replies, get back to you.......ZILCH..........we now shop locally and even then the RV Centre we use is having trouble getting people to answer his as well. Seems with one supplier in particular you can't actually talk to someone on the phone, you have to email and then someone from that end rings you back...............well when they feel like it anyway.

It's like the price rises they try to palm off by telling us it's the OZ dollar value that's doing it . Have a look at the recent history of our dollar and against others it's doing just fine. In some cases the hike in some items from the thrid world suppliers it's over 33%. Nice to see vehicle prices coming back to reality despite the dollar value

dave06 · Guru

O.K. vehicle prices coming back to a decent level, how come the third world countries can afford motor vehicles on 20 cents an hour never lone run the damn thing

Cruising Granny · Guru

The longer I'm on this planet the less customer service there is.
Does that mean our money isn't important to them?
Customers are actually seen as nuisances.
It's more about "What's in it for me?"
Take, take, take, as long as they don't have to give a little.
What's the point of having a business if they don't want customers to buy their stuff?
It's too hard to get off their behinds to actually provide the service they claim to provide, and advertise they provide it.
Bring back PERSONAL customer service! And hurry up!
Some businesses overflow with their customer service which is wonderful, and refreshing and they are worth every dollar they charge for their goods and services.
Here endeth the lesson. Granny

Ell&Mick · Senior Member

Cruising Granny wrote:

Some businesses overflow with their customer service which is wonderful, and refreshing and they are worth every dollar they charge for their goods and services.
Here endeth the lesson. Granny

I work in the customer service industry, all be it medical and my staff and I genuinely care about our customers we often have them ring us just for a chat.

dave06 · Guru

when we bought "little blue" the salesman (pete) sent us a chrissy card the first xmas after taking posession, has done every year for the last twenty or more years, we sat down and had a cuppa and a damn good yak with him when we bought the little feller, he wouldnt let it out the yard until she had been topped up with fuel and serviced and a thorough checkover, often gives us a "ring" just out of the blue, great bloke, we have had meals with him and glenda, (his wife), we are best of freinds, although he is ageing now and health is not the best we catch up when we can and remain on absolutely the best of terms

however not all experiences have been pleasant ones, emails do all too often go unanswered, I have had my fridge "catchy thingy" on order for what seems like a lifetime with no luck and I dont think too much trying s going on either so I may have to go a bit further but Darren and crissy (owners of northern caravans) are terrific people, then theres the debarcle with my window through the mitsubishi dealership, grrrr!!!

some service good, other service not good, same as life, some people good, other people YUK!!!

Wombat 280 · Guru

Cruising Granny wrote:

The longer I'm on this planet the less customer service there is.
Does that mean our money isn't important to them?
Customers are actually seen as nuisances.
It's more about "What's in it for me?"
Take, take, take, as long as they don't have to give a little.
What's the point of having a business if they don't want customers to buy their stuff?
It's too hard to get off their behinds to actually provide the service they claim to provide, and advertise they provide it.
Bring back PERSONAL customer service! And hurry up!
Some businesses overflow with their customer service which is wonderful, and refreshing and they are worth every dollar they charge for their goods and services.
Here endeth the lesson. Granny

It's been that long since I've experienced customer service that if it was forthcoming I would suspect that I'm about to or have been ripped off .

cito · Veteran Member

It seems many have suffered from this style of "customer service". Perhaps name and shame is the way to go on forums such as ours. Or is that not permitted by the rules?
Maybe the word would get back to the particular dealership and the problem would be resolved.

Cheers

Lynds

Smokeydk · Guru

What a pleasure it is when you go into a business..and the staff bend over backwards to help........no questions unanswered....you buy heaps more than you went in there for origionally.......and you say to others...**what a great mob...I'll be going back**........go to other places....and your treated as something that was stepped on and should be removed.......like 4 staff standing at cash registers drinking coffee while 10 ppl..stand and waite.....I had an arguement at the counter over a listed price and what they wanted to charge.....ppl behind agreed with Me and dumped the things they were going to buy..exiting the shop.....they may have lost 15 customers ...for what...???.....they finally went to the area..the item was..and saw the discounted price.......all cause they couldnt be bothered.....2 different places.guess what business I'll be returning too

Dave

dave06 · Guru

well I just received a phone call from Belinda at echuca/moama at the visitor tourism information centre

I had made an enquiry about a houseboat for a week and asked what was to be seen and done in the area, she rang me to talk personally about my requirements

all settled, very, very nice lady, all easy to arrange and nothing too much trouble

I had the mail brought in to me and a letter from the tourism office containing a visitors guide was inside along with this note

now this is service with a capitol "S" a big well done and a pat on the back for vic. tourism from me

Cruising Granny · Guru

Thanks goodness this sort of service still remains.
All I can say is, word of mouth is the best, or worst, advertising/public relations, up and down the road.
It doesn't take long for the business to feel the error of their ways in the till. It serves them right!
I recently had to buy 1 grease nipple (yes, grease nipple). I stood waiting my turn among 4 other customers whom I followed. The two staff members were polite and patient with everyone, some of whom were spending big bucks, or had enquries about their prospective purchase.
The guy who served me was very polite in spite of the embarrassment of this granny wanting to purchase a $1.20 grease nipple.
Pity I can't say the same for some businesses here in town. Fortunately, in my experience, they are in the minority.
Cheers Granny

Wombat 280 · Guru

When a young lad pre joining up I worked in a shoe store to pay uni fees and live away from home. Before I could sell a particular shoe style the boss / owner made me read all the info that came from the manufacturer so I could converse with the customer and answer all inquiry they had regarding cut, fit and leather quality . Admittedly they were then made in Australia so info was available in english