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Post Info TOPIC: Letter arrived
Dougwe


Chief one feather

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Date:
Letter arrived
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I posted this before but something went wrong and it didn't get posted so it might pop up twice. Sorry if it does.

Finally, I got a reply from the MD&CEO (same person) from the RACV apologising for the drama a few weeks ago (previous post). He said he has spoken to the appropriate manager and the staff member that took my call. It was agreed the call centre staff didn't take my call appropriately and in turn I was caused a lot of grief. he went on to say that he has arranged for my Total Care Cover to be extended for 12 months. Yeah, 12 months free membership. Not the around the world trip someone on this forum suggested but hey, I'll take 12 months free any time, to me that's better anyway.

WELL DONE RACV

I just need to get my tug back now. This week sometime all going well.



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Live Life On Your Terms

DOUG  Chief One Feather  (Losing feathers with age)

TUG.......2014 Holden LT Colorado Twin Cab Ute with Canopy

DEN....... 2014 "Chief" Arrow CV  (with some changes)

 
Happywanderer


The Master

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Good one Doug. An extra years cover is great. At least they listened and took on board their inefficiencies. They will do better next time. Maybe when I need them. lol

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Happy Wanderer    

Don't worry, Be Happy! 

Live! Like someone left the gate open

 

 

 
golivers travels


Guru

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That's great news Doug Glenda

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Glenda and Gary Oliver 2010 Pajero with 2008 19 ft Jayco Sterling Our Blog: http://www.birdshootaustralia.blogspot.com http://www.birdshootuk.blogspot.com.au
Cruising Granny


Guru

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Posts: 6882
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On ya Doug! It certainly pays to speak up and even complain a little.
The bonus membership could be worth more to you than the said "cruise" when it comes to break downs on the road. While we don't like them, they do happen and getting extra assistance is valuable.
Good for you.

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20ft Roma caravan - Mercedes Benz Sprinter - SA-based at the moment.
Transport has no borders.

Management makes the decisions, but is not affected by the decisions it makes.
jimbo


Guru

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Posts: 1970
Date:
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I have only used the RACV three times in my life and have had great service from them...Total care is the way to go

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  I always leave my camping area cleaner than I found it.
Cruising Granny


Guru

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Posts: 6882
Date:
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A free year of total care is a bonus.
I have had to use RAC in Cairns, and the RAA in Adelaide - no complaints here.

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20ft Roma caravan - Mercedes Benz Sprinter - SA-based at the moment.
Transport has no borders.

Management makes the decisions, but is not affected by the decisions it makes.
the rocket


Guru

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Posts: 4248
Date:
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good public relations for that company. well done. rocket n strop



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