nbn speeds for the end user...

aussie_paul · Guru

nbn speeds for the end user...

Mike Harding · Guru

Here in outer Melbourne I had an excellent ADSL2 connection until about 12 months ago when I was forced to switch to the NBN because they were cutting off my copper ADSL2 feed.

They installed "fibre to the premises" but as I did not wish to pay TPG any more than my ADSL2 rate of $60 a months I went with the NBN 12MB plan for the same price, the 100MB plan is substantially more and I don't need it anyway.

Trouble is... ADSL2 use to deliver 15MB/s whereas the NBN delivers 11MB/s! So, for me, the NBN has been a downgrade.

The government should have focused on delivering NBN to the bush, which commercial operation don't want to do, and left the cities to "The Market".

Hylife · Guru

Mike Harding wrote:
......when I was forced to switch to the NBN because they were cutting off my copper ADSL2 feed......

Bullsh!t. You were conned, plain and simple.

No one has been forced off the old networks onto NBN, it is entirely optional and it will be many years, possibly decades, before the old networks degrade sufficiently that they will be shut down.

If someone knocked on your door or rang you, then you were conned, by a reseller and not by Telstra, as they like all statutory service providers (phone, gas, electricity, etc), are forbidden from making sales calls of any kind.

Many people in Melbourne's western suburbs of a lower socio-economic demographic, have similar tales to you, but all have been conned by resellers into believing the had no choice, either to go to the NBN or have nothing.

Just call Telstra and churn back to ADSL2 if you really want.

If you are not in one of those new areas that were poorly developed between 2002 and 2010 with all underground services, (eg, you do have power poles and above ground services), you could perhaps try switching to the other telephony provider or one of their resellers and you can get twice those speeds, and unlimited data for that price. Both Telstra and Optus rolled out their cable networks over 20 years ago but many folks have no idea that a superior product is available generically called 'cable internet' out the front of their house on the power poles.

Mike Harding · Guru

Hylife wrote:
Bullsh!t. You were conned, plain and simple.

No it isn't bull****.

No one called at my home and I am not such a person as to be readily swayed by others in any event.

However NBN Co did write to me a number of times, quite comprehensive letters, informing me when the copper service would be discontinued.

NBN Co also wrote to all the neighbours with who I have spoken and we have all changed to NBN providers.

You are incorrect.

http://www.nbnco.com.au/connect-home-or-business/information-for-home/will-it-work-over-the-nbn/what-services-will-be-switched-off.html

-- Edited by Mike Harding on Monday 20th of February 2017 07:10:29 AM

Mike196 · Senior Member

If it's FTTN (Fibre to the Node) your landline is used from the node to the computer, so you lose the use of the landline for phone use. Our provider supplied a VOIP line and ported our land line No to it.

Hylife · Guru

Mike Harding wrote:
Hylife wrote:
Bullsh!t. You were conned, plain and simple.

......
However NBN Co did write to me a number of times, quite comprehensive letters, informing me when the copper service would be discontinued.
NBN Co also wrote to all the neighbours with who I have spoken and we have all changed to NBN providers.......

-- Edited by Mike Harding on Monday 20th of February 2017 07:10:29 AM

Sorry but you were conned and it wasn't by NBN Co.

What suburb are you in and I'll look up the records. I work in this field and no one in Australia that I am aware of has had their old networks turned off but thousands have stories just like yours..

Mattt · Veteran Member

Hylife, I'd be thrilled to see some evidence in support of your claim. Just a few links would do... Stuff like:

www.telstrawholesale.com.au/nbn/overview/copper-disconnections.html

www.accc.gov.au/consumers/national-broadband-network/moving-to-the-nbn-for-consumers

crowdsupport.telstra.com.au/t5/tkb/articleprintpage/tkb-id/National_Broadband_Network_FAQ@tkb/article-id/6

...would do nicely.

I also "work in this field". We have FTTP here at home. Our old copper pair is most definitely disconnected, and has been for a long time (apparently it's something to do with a "legal requirement" (whatever that means...), as per the above linked pages)

Santa · Guru

There's an enormous amount of "Fake News" and misinformation circulating regarding the NBN.

Add to this widespread lack of comprehension or basic understanding by many of those affected (exactly as is happening here) and the rumour mill goes into top gear.

I posted elsewhere about our very positive recent NBN connection experience, everything about it was easy and straight forward, the people we dealt with from Telstra were right on the ball, we are very satisfied with the service it's working as we hoped it would.

Latest speed test,

23.6 Mbps download.

4.4 Mbps Upload,

seems to hover around these marks regardless of time of day or night.

We're happy.

Mike Harding · Guru

As Matt says Hylife, you need to provide evidence for your unsubstantiated claim of "Bullsh!t".

I provided a link to NBN Co which you failed to address.

Matt has provided links to other authoritative sources and here's another one:

http://www.abc.net.au/news/2014-05-22/telstra-copper-network-switch-off-nbn-handover/5471150

Note, particularly, the following phrase in the article:

"As part of an $11 billion deal, Telstra agreed to disconnect its copper network within 18 months of the NBN being delivered to an area to ensure NBN Co did not face competition from services delivered over the copper network."

The Belmont Bear · Guru

We were one of the first areas in Australia to get the NBN and according to Telstra government regulations requires them to turn off the old copper network in this area by June this year. I don't know whether that's "bull" or not and as yet I still haven't decided whether to connect to the NBN due to all the negative feedback that I am getting from the people in this area that already have.

-- Edited by The Belmont Bear on Tuesday 21st of February 2017 07:53:37 PM

Santa · Guru

The Belmont Bear wrote:
We were one of the first areas in Australia to get the NBN and according to Telstra government regulations requires them to turn off the old copper network in this area by June this year. I don't know whether that's "bull" or not and as yet I still haven't decided whether to connect to the NBN due to all the negative feedback that I am getting from the people in this area that already have.

-- Edited by The Belmont Bear on Tuesday 21st of February 2017 07:53:37 PM

Many in our area have had issues as well.

In many cases I suspect it comes down to lack of computer literacy, the people at Telstra asked a number of time during the installation process whether we were comfortable carrying out the installation ourselves, if not they will provide a technician (for a fee) to do the install and setup, I suspect for many this would be a wise step to take.

AdventureTrek · Member

Have been on the NBN for some 10 months, using iiNet as the service provider. Have had extensive correspondence in complaining about the service, namely continuous drop outs and slow speed.

It was only two weeks ago during a support phone call iiNet suggested it may be a faulty modem. iiNet ask me to locate a modem from a neighbour or friend. I subsequently advised I don't talk to neighbours and have no friends, and suggested they sent out a service person. Only after my insisting this was not on, and being transferred to a support manager did iiiNet offer to sent out another modem at no cost. Installed and setup the same day it arrived, a week ago. It has performed flawlessly since. It is just a shame the service support from such organisations is just soooo, sooo bad. If only we had a choice. I find this applies to all utility operators these days. I expect the Oxford dictionary to redefine "service" in future editions.

Prior to NBN there were some 6 hard wired hand sets throughout the three level house. iiNet have not offered a solution on how to have several hand sets wired. Again an example of the GREAT service ..... NOT.

Still waiting on NBN to fix temporary cable from street to house, resulting from Telstra lack of action some 3 years ago.

As Ted Bullpit would say "they should blow the lot up"

Time for a BEX and a lie down.

Santa · Guru

AdventureTrek wrote:
Have been on the NBN for some 10 months, using iiNet as the service provider. Have had extensive correspondence in complaining about the service, namely continuous drop outs and slow speed.
It was only two weeks ago during a support phone call iiNet suggested it may be a faulty modem. iiNet ask me to locate a modem from a neighbour or friend. I subsequently advised I don't talk to neighbours and have no friends, and suggested they sent out a service person. Only after my insisting this was not on, and being transferred to a support manager did iiiNet offer to sent out another modem at no cost. Installed and setup the same day it arrived, a week ago. It has performed flawlessly since. It is just a shame the service support from such organisations is just soooo, sooo bad. If only we had a choice. I find this applies to all utility operators these days. I expect the Oxford dictionary to redefine "service" in future editions.
Prior to NBN there were some 6 hard wired hand sets throughout the three level house. iiNet have not offered a solution on how to have several hand sets wired. Again an example of the GREAT service ..... NOT.
Still waiting on NBN to fix temporary cable from street to house, resulting from Telstra lack of action some 3 years ago.
As Ted Bullpit would say "they should blow the lot up"
Time for a BEX and a lie down.

iiNet have a less than stellar reputation.

http://www.productreview.com.au/p/iinet.html

Reviews

iiNet

Review rating:

Excellent

170
Good

96
OK

62
Bad

158
Terrible

1752

-- Edited by Santa on Wednesday 22nd of February 2017 01:07:29 PM

AdventureTrek · Member

Santa, iiNet have been acquired by "TPG" in 2015, years ago iiNet acquired "OzeMail", years earlier OzeMail acquired BrisNet. BrisNet being my first service provider.

email address beening retained over the years

Have heard of no glowing reports of alternatives to warrant a change.

-- Edited by AdventureTrek on Wednesday 22nd of February 2017 01:50:12 PM

rockylizard · Guru

Gday...

Some further advice on NBN .... I wonder where Hylife went confuse cry

The NBN project has been mired in controversy and has seen frequent redesigns, so its no wonder many Australians arent in tune with all its ins and outs, Angus Kidman, technology expert and editor-in-chief at finder.com.au said.

Many people dont realise their existing internet service will be cut off if they dont connect to the NBN once it has been made available at their house.

Both your phone line and internet will be disconnected. If youre running a business, this can be really inconvenient even if its just for a few days.

http://www.news.com.au/technology/online/nbn/what-you-dont-realise-about-the-nbn/news-story/96895fcaf406e16a7a3c4d9ac45a4fd4

[EDIT: I would suggest the WHOLE article be read. There is considerable information and advice within it]

Cheers - John

-- Edited by rockylizard on Wednesday 22nd of February 2017 08:01:44 PM

macka17 · Guru

We have ADSL2+.

Normally running at a comfortable 7.2 to 8.3. for yrs.
Never missing a beat basically.

Last 12 months. Up Down. Dropouts, you name it. (Telstra).

From several months or so ago. it varies from 4.2 to 0.47. seriously.
Normally. a call. they reset. fine again for coupla weeks then repeat.

last month onwards.'
The information from Techs is "Line congestion" on your area lines.
21 thou in town NOT all on Telstra. Excuse me??.

Nodes installed a month or so ago.
NBN "Supposedly" turned on 1st March. I ain't holding my breath though.

Tech said if not connected by second week. Ring. Yea....

I just hope this NBN worth it. with all the cost reductions and changes to it,
by different govt's.

I was quite happy with my 7.2. wish I could go back again.
8.3 was supersonic to me.

Oocla speed test reads 1.42 prev run, .0.17 this one. Grrrr. 4.9 at 8 am.

NORMALLY, It Played Di's Pogo games to suit her.
and uploaded\played my movies fine too.

That's all we want. PLEEEEEZE, Pretty PLEEEEZE.

OH. The confusion about "cutting off".

Could be the fact that the Tech told me.

'You'll probably LOSE your internet for several days.

PRIOR to connection to the NBN service".

While they changing it over......""

Who knows hey.

I got my movies and incapable for 3 months so lotsa bleary eyes and sore butt.

-- Edited by macka17 on Thursday 23rd of February 2017 04:04:50 PM

The Belmont Bear · Guru

Had a conversation today with the brother in law who has been running the Telstra Heavy user slowest speed package (1000TB/month) for probably the last 10 months. So far he is very happy with the service and says that his average speed has been around 23Mbps which he was able to show me on a phone app. He said if he wanted he could increase the speed by paying an extra $10 a month for 50Mbps or $15 for 100Mbps. He has 2 teenage kids , a wife and himself all who use the internet a lot to download stuff and still they have only ever used half of it. I am starting to be swayed and have been looking at the Telstra medium user bundle which includes 1000Tb/month, Foxtel and landline rental for less than what I am paying for it now.

I don't know if this helps but it's probably the best feedback I have had on the NBN so far and it's been available in this area for a fair while. (My current Telstra Wifi is running around 9Mbps)

BB

macka17 · Guru

DavRo.

My Telstra ADSL2+ is $92 pm for 200gig. with land line and all locals free.
Landline we thinking of dumping.
BUT I believe the NBN is running through the copper to save costing??.
Would that affect.

What is costing for your brothers Heavy user plan, monthly.
and where.
We in Central QLD, Rural (IE 40+km out of Rocky)
Small local exchange.