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Post Info TOPIC: Mechanics: How do you know they did what they say they did.
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Mechanics: How do you know they did what they say they did.


Just had a very upsetting experience with the mechanic that has serviced my van for a couple of years. (Same company, different mechanic)  

This is probably a venting (ranting?) session.

Just wanted an oil change and general safety check over.

I mentioned  that it had been blowing black smoke under acceleration and what is likely to cause it.  

H'mmmm he said "Its old and you really should think about getting a new one" When they start blowing smoke, its means the engine is on the way out.   

Well, that put me in a good mood.    Old? Diesel at 180k'?    My understanding that is diesels as they get older will put out a little black smoke.  

After that being a bit suspicious I watched what he did. (Not that I would know much.)  He also pointed out faults that were a lot of money to fix ( eg rear oil seal. Been there before)  Said I needed to flush the break fluid.  $300?  Took a look and it seemed nice and clear. Change the coolant $100?  No thanks. 

Asked him why wasn't he fitting a Ford filter. Hmmmm.  He had the cheaper filter already and thought I would never know the difference.   He's right. I wouldn't have noticed.   I only noticed because he carelessly left the box lying around.   

He lied to me.    Why?   I had to pay extra for the genuine part and also his time to get it.   Anyway, out of sheer bloodymindness I insisted that he go get the genuine filter and fit it.    I still have my doubts as to what he did fit.

I am not a professional mechanic.  I employ them for that reason. I have to trust them and I'm one of the more knowledgeable compared to the average person.  

I have been around vehicles for a lot of years.  I worked for 10yrs for Ford Parts when I was a youngster and have probably been indoctrinated.   My husband was a Ford Parts & Service manager so cars were a way of life for over 30yrs. and have spent many hours looking under bonnets and discussing issues.

You might ask why wasn't I using a Ford Dealer?  I have to take it to a truck dealer and that is way over the other side of town.  Convenience I guess. 

What does this do to me?   Lowered my confidence in the reliability of the van. Wondering what will go wrong because of bad servicing.  Angry that someone would deliberately lie.

I have no effective recourse.

I have bit the bullet and booked it in at the Ford Dealership to see what they think. 

 

 

 

 

 

 

 

 

 

 

 

 

 



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Chief one feather

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No problem with the 'venting' Mel. I think the second opinion from Ford is the way to go, even if just for peace of mind.

Just don't go to Phil C's dealer. Just say'n biggrin

 

 

Keep Safe on the roads and out there.



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Thanks Doug. Problem is have arranged to go over to Wagga for the Canberra long weekend with Daughter & SIL. So, its a worry I don't need. They can't look at it until next Thursday. I hope the wheels don't fall off.

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Simple answer - you don't.

Two possibles:
1 - If you are male and have a good understanding of vehicles and have
a chat to them first and tell them you think the treadle beam may be
a few degrees out of skew of the drivers side cross member and would
they give you their opinion.

2 - Find a small family mechanic who has been there for ever and all
the locals say is good.

Avoid main dealers like the plague. Many (most) of them no longer
employ more than a couple of proper mechanics.

Fortunately I found an great little company here in Melbourne a
couple of years ago and although it's awkward for me to get to them
they now do all the work I don't want to - which is most of it :)

FYI: six months ago they did some work on my 4WD:
Flush and replace brake fluid - labour $38, fluid $14

Check cooling system and change coolant - labour $38, coolant $52

----

At 180k a diesel is only just run in.

You *really* should replace the brake fluid every three years - take
it from someone who had the brakes fail in the (European) Pyrenees!

You *really* should replace the coolant every xxx km/years to stop it
corroding the block.

MH



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Mike, Thanks. No 1 Ha Ha Not that technically minded. Would forget the question half way through.

No 2 Unfortunately you have no choice. Truck dealers are usually only in city centres. Country ones: eg Yarrawonga don't have the expertise. Got me to fit a new EGR valve because that was all they could think to do to fix a problem.(It didn't) The engine management light kept coming on. Found out after a lot of work it only needed remapping.

Agree about Coolant and brake fluid. Just a bit taken aback with the price. Back a couple of years ago Ford was offering them for $99 each.


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Hi Msg, I have no idea what sort of condition your vehicle is in but if you were confident prior to the service that you could drive it to Wagga and back without any dramas then nothing should have changed. I take it from your post that the mechanics message was you need to start thinking about replacing the vehicle because of its age, I would be waiting for the second opinion from Ford before losing any sleep as his opinion may be a load of rubbish. When you go to a chemist they ask if you want a cheaper generic brand, it should be the same when a mechanic services your car - do you want to use genuine parts or will generic ones do (the cost should then be reflected in that choice).

If you are really worried about the trip and are not already a member join the NRMA - I just paid $96 for a full years roadside assist. Don't stress too much - I don't think your wheels are any more likely to fall off today than they were a week ago.

Cheers
BB

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Filters are NOT made by Ford..[ Or any manu, maybe Cat ? ] As long as he used a "reputable" brand..
Diesel smoking is generally a maintenance thing like injectors or dirty, restrictive air cleaner..Maybe injector pump governor turned a little high ? --- The brakes
really only require a bleed every year or so.. So fresh fluid is added to master cylinder and fresh fluid to calipers..As
brake fluid is hydroscopic.. Absorbs moisture ..--- The same for coolant.. Just empty coolant then re-fill with fresh from Repco - Supercheap etc.. Or the gold Plated Ford product..

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You're probably right BB. But he did take the wheels off though. lol. I might not stress too much but it will be a niggle.

His opinion, just showed me that he knew nothing about diesels.

Already got premium care.

I was just annoyed that he lied and said he had used Ford replacement parts when he didn"t. and charged me for them.

As MH said its hardly worn in.

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Aus-kiwi, You are quite right. They are not made by Ford at a ford factory. The Ford Plants only bolt together vehicles. but parts are made to Ford's specifications to suit certain models and all parts are quality assessed as suitable for their vehicles.(Hows that for a propaganda speech lol) I suppose that my late husbands opinion has always stuck with me. Always put new genuine bits in our cars and always believed the cheap copies were just that and you get what you pay for. In fact the oil filters are made in Thailand.

Suggested air cleaner, injectors but he rejected that. It is just an old engine and I should consider replacing it he said. I guess if I fell for that one he would really have been rubbing his hands together.

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Ok I realize your female .. Sorry to hear about hubby.. Yes they'll take you and your money also.. MOST parts are made Asian counties now.. Infect the Japs have used the cheaper labour for decades.. Lexus parts are made in Thailand..
As long as filters are brands such as Rayco ,Wix, Fram, Purolator, AC Delco.. Older diesels did smoke back a few years ago, it was acceptable back then..Often smoke under load with foot down as injector pump is pushing higher amounts of fuel due to throttle position .. Later model EFI computer single rails work different due to pollution EPA..



-- Edited by Aus-Kiwi on Thursday 9th of March 2017 12:15:32 AM

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Female ? what has that got to do with the price of eggs.?

OK maybe they see me as a soft touch.

As I said, I have come across a lot of males who know a lot less than I do and believe it or not I can hold a conversation about motor vehicles.(particularly all the earlier model fords) Heavens above I have owned or driven most of them. So this is not about being female. Its more about supposedly professionals trying bull**** people with less knowledge. It happens in all walks of life.

No, I am not an expert on these new computer driven cars and there are few people these days who will attempt to fix them themselves. Male or female. I have never have had the inclination to pick up a spanner. Oh goodness me I might break a fingernail. LOL

Its funny these days how mechanics need to consult diagnostic machines look up the code then read the manual to learn how to fix them. Its amazing how often the codes are wrong. My turbo was supposed to be on the way out. Its still going 5yrs later. The other problem is if there are no fault codes then you are imagining things and there is nothing wrong with the car.
Don't get me on to the issue of sensers. More of those are faulty than work.

They have never listened to an engine to diagnose a problem like we did when we were kids.



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Unfortunate that you are not happy with the work, it happens a lot in a lot of industries.
As stated, best to ask ( forums like this are great !) "can anyone recommend a trustworthy mechanic in Wagga?" or similar.
That way smartypantses like us can feel like we have helped, local trusted old mate mechanic gets more work and the world rotates as it should.

that said, a lot of what that mechanic told you is pretty close to the mark.

If you are travelling around a lot then get your filters, belts etc AND KEEP THEM ONBOARD - get the mechanic to use them instead of his own supply.
That way anyone can help if you get stranded with bad fuel or a breakdown.

happy travels!

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Keep an eye on your smoke signals, I thought the Chief would have mentioned it....
Black smoke..too rich.. as mentioned either too much fuel or too little air or dirty injectors dribble instead of spraying.
Blue smoke ... burning oil... worn engine
White smoke... sometimes means water into getting or engine blown head gasket cracked head.

Best idea add some injector cleaner to your fuel before trip up to Wagga, won't hurt and it may have stopped blowing smoke when you get back.

best of luck,
Brian



-- Edited by OutbackMK on Thursday 9th of March 2017 08:48:12 AM

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G'day Mel,

Interesting topic, common problem. When any of us leave a vehicle for service we really have no idea about most of the items in the list. And that applies equally to males or females. Sure, we can dip the oil and see if it's clean, or look at the wheels to see if they've been rotated. But things like checking brakes and steering? Not much chance. And the hidden things like pollen filters ... well most owners don't even know where they are. So all customers can be seen by the unscrupulous mechanic as potential rip-offs. And I for one have fallen victim in the past, even with my mechanical knowledge.

There is common discrimination based on the customer's appearance. A man in a suit who looks like he could be a doctor or business executive is regarded as an easier touch than a chap wearing overalls with a bit of grease under his fingernails. The former, it is assumed, is well heeled and probably not interested in thing mechanical. Likewise the lady who needs "someone to fix whatever might be wrong", is more likely to be overcharged than the one who obviously knows what the problems are.

But we're only talking about the bad ones here, not the reliable workshops who care about their customers, the vehicles, and their reputations.

Incidentally, my last experience with a firm who considers themselves Ultra good has me now looking for another workshop. At the completion of the service they had to tell me how quick and easy the service was because the vehicle is in new condition. Really? I would have thought that checking the thirty items on the list would be taken just as seriously on a newish vehicle as an older one. I think there may have been a bit of assumption and short cut there. But I digress.

So don't go back to that mechanic. You don't trust him now and you never will. Keep looking and keep getting quotes for the work you want done. And keep up your road service membership.

Safe travels.


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I have no issues with woman, when I servicing their vehicles.. But I know many get sucked in..
I usually just do basic servicing at home as I'm busy enough doing my own work..
Some mechanics want to turn a job into a Ben Hur type movie.. Pay their rent in one job?
Just make sure things are safe as in brake material etc.. I have had people come to me saying the local mechanic
said their car needed a brake pad change and servicing to check pads to have over half wear left.. !!
I know how perception is about customers.. Years ago on dairy farm where I grey up My parents bought a BMW ..
We where often charged much higher rates when we dropped off our farm machinery for repair .. So we took the farm ute..

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Bagmaker, "said, a lot of what that mechanic told you is pretty close to the mark."

Including that the engine had done 180k and was old and I should replace it?

Yes, I know that the coolant and brake fluid should be changed regularly it was the price he quoted that irritated me. Doubled the cost of the service.

Brian, Fuel Injector treatment may work. A lot of people swear by it. But.... it can also damage the seals. Try putting some directly on an old seal, leave for a few days and then have a look at the seal. Its as bad as coke. Of course the small amount you put into your tank will not do any damage but over time I'm not so sure about long term use.


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Check everything you possibly can...and that means everything besides filters etc......some years ago I purchased a brand new Jackaroo from large City Holden dealership...took it back for their mandatory first 1000km service...I left an expensive torch and fishing knife etc in drivers door compartment...they disappeared...next Service was carried out by my trusted local Town Service Centre....

Owner/mechanic carried out service, and asked me how a new Jackaroo could have a near 3 y.o. battery...?...!

Back to City Dealership who had an old school Service Manager who was obviously embarrassed & apologised profusely...they replaced the battery with new....said he could do nothing about the gear allegedly stolen as I/they had no proof and 'these days' I shouldn't leave 'anything valuable' in my car anyway when its being serviced...its a fact of life...so many people wandering round all their vehicle service area while vehicles being serviced...etc...no 'one' person responsible..

Never bought another vehicle from them, and I had previously,..I presume/hope they would now having video monitoring..neat trick someone in their servicing area obviously used to replace their own battery and whatever else.. with brand new ones from vehicles during service..never thought to look previously ..now my battery's have date and my name prominent across the top.....I also check my spare wheel etc has not been 'exchanged' in case you only find out there has been a swap when you need to use it....Australia today....its to be expected...

I also remove much of my 'gear' from my caravan when its being serviced for the same reasons....then I don't have to check Gennie etc still there...Hoo Roo

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Older type injectors can usually be serviced .. Either exchange them or old ones rebuilt..180k is about the time I would service them ..

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DOn't trust anybody YOU don't know.

Regarding servicing.
I have a white out paper marker from missus.
New service place.
EVERYTHING that needs "moving" to replace or check. Gets a good wipe on backside of it.

Just check a couple b4 you leave. If they done. you normally pretty right.
If not.
Ask him to put back up on hoist again.
BEFORE you pay the bill.

You can always apologise later.
But I'd rather be embarassed than not get a service and pay for it.

And anybody that leaves "useful" items in their car, when it's open all day in a strange place.
Well...............

I always drop everything into the canopied tray and lock it.

Somebody knocked off one of my game reels yrs ago. Caught trying to flog it.
I engrave every Reel\Rod. Knife and watch I've ever owned.
Worth nothing to anybody but me then.
I still have a 1984 Puma Prince folder in car with name on.


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Ok so now my two bobs worth I'm only a self tonight farmer who has to pay for my own muck ups so I have learnt a few things over the years on lots of different makes and models of farm vehicles

In my experience

The two most common reasons for exseive black smoke from any diesel is fuel or more to the point a lack of it ie: fuel filter got some dirty fuel somewhere ? Or air specifically a lack of it ie: dirty air cleaner both would normally be noticed by a lack of power at some point how ever it could be a slow decline and not really noticed for a while,( sudden onset of smoke probably you just got some dirty fuel on your last fill or two,)and should be the first point looked at by any decent motor mechanic then if both ok then look at sensors

A little smoke is basically normal anyway but modern computers are supposed to only allow a certain amount of fuel in based on the revs of the engine so as to not smoke ( pollution crap ) .

A long shot but possible is the exhaust or muffler is getting blocked up not allowing the air to get away from the engine this would also be accompanied by a slow loss of power over time and cause the engine to work harder than it should causing the black smoke.

Please don't skin me for this but could the smoke just be that you looked and the wind was in the right direction that you noticed it and it's been doing it all its life anyhow just never noticed it before ?

180,000 k just run in not run out

My dad used to insist on the parts that were replaced to be put in the boot so he knew they were replaced.
Years ago I had my Subaru ute serviced and they charged me for grease so I asked them to show me the grease niples that they greased they couldn't as there were none , I know of another that were charged for spark plugs and when they got home lifted the bonet to find the old ones still there as they were two different make of plugs they complained got their money back and never went back there again .

Woody

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When we used to take our Ford Ranger in for a service they would ask us if we wanted the brakes adjusted at an extra cost of around $50?

We asked them several times to rotate the front & rear wheels/tyres, they never did it. The wheel nuts were still coated with mud & a wheel gun hadn't been anywhere near them.

When we dropped our Ford off the guy at the service desk handed the keys & a service sheet on a clip board to a hung over looking apprentice.

We're happy with Nissan's service on our current 4x4 Navara.

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As Dougwe has already mentioned

A second opinion from another mechanic, without mentioning that a different mechanic, had recommended a new engine, is what I would do

Hopefully you will find a good mechanic, through word of mouth from friends/family/trusted members of a forum

As a sidenote (so you do not have to read the bit below)

As we are all different there are mechanics, and mechanics.
It does appear to me that some mechanics do take advantage of females, perhaps some mechanics never had a mother to tell them right from wrong

Many years ago young daughter was told by Ford mechanic, that the knock in her engine meant that she needed a new engine
I replaced a faulty hydraulic lifter, and all was well again

On last trip isolated battery on wifes 2008 BF Ford Falcon, returned home connected battery, and of course no radio working
Assuming like earlier model Fords, we require a radio number, she went to Ford people in Bunbury WA for radio number

Was told that the radio number for her engine/chassis was (for some reason) not on their computer
They advised she book it in for a reset, it would take half an hour, and cost $77, unless they found something else wrong

I looked up the net, the BF model Ford does not have a number to reset when you isolate/change a battery
The radio and ignition key have same number, steal a Ford radio, and it will not work in another Ford

I hit the radio go button, and all is well

Once again I can only say that their are mechanics, and mechanics





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It's the wksp's and individuals that make the difference.

We got a bloke down from mines on layoffs, coupla yrs ago.
Started here in a tin shed..

Bloody good "Trademan"..
Actually got his Trade cert for Diesel and Hydraulics.(Transm etc)
NOT many are.

You find one. Keep him.

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hi smile

My two cents worth. Being a fitter and mechanic for a lot of years and having jobs where I have had to organise the firms vehicle servicing, I can fairly say that the worst rips off I have seen have been big dealerships. I personally would not take my vehicle near one.hmm

When I had a business I was the best mechanic in my field around and good value. If I was looking for a mechanic I would look around for a modest sized shop and speak to people with similar vehicles. Then go to the shop people speak highly of and build up a relationship with them. Trust is everthing. If you do not trust a tradesman then go else where. confuse 

As I am getting a bit past doing more than just oils and filters now, that is what I have done and have taken my vehicle to a local shop in the back streets that others speak well off when it needed a bit more. A mechanic who is good will always be busy and have a lineup of customers and does not need to be on the main street or advertising much.  

Jaahn



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Same as Jaaan. But was heavy machinery and Hydraulics.

Did Trade in late '50's.
75 now and getting up from under car is Hmmmmmmm.

Takes what shall I say, A while, with a few creaks.

Going down is easy.
Gravity and a thump.

Local fella with a rep is best way to go
Everything else is working to the clock, and wage packets
with very few exceptions.



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Mike Harding wrote:

Simple answer - you don't.

Two possibles:
1 - If you are male and have a good understanding of vehicles and have
a chat to them first and tell them you think the treadle beam may be
a few degrees out of skew of the drivers side cross member and would
they give you their opinion.

2 - Find a small family mechanic who has been there for ever and all
the locals say is good.

Avoid main dealers like the plague. Many (most) of them no longer
employ more than a couple of proper mechanics.

Fortunately I found an great little company here in Melbourne a
couple of years ago and although it's awkward for me to get to them
they now do all the work I don't want to - which is most of it :)

FYI: six months ago they did some work on my 4WD:
Flush and replace brake fluid - labour $38, fluid $14

Check cooling system and change coolant - labour $38, coolant $52

----

At 180k a diesel is only just run in.

You *really* should replace the brake fluid every three years - take
it from someone who had the brakes fail in the (European) Pyrenees!

You *really* should replace the coolant every xxx km/years to stop it
corroding the block.

MH


Good advice. Plus I've run workshops with about 18 mechanics and apprentices and some, yes some, don't do the work they are supposed to. Lazy ****s or whatever, hungover, pi%%ed off with the boss/system you name it they walk among us.

We used to mark a lot of gear that went to contractors etc when specialist work required and or we didn't have the resources. Had a hugh argument with one very big company, as I refused to pay their excessive accounts and poor workmanship we discoverred

They didn't like me.

 

 



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Some mechanic $80 an hour if you want to watch they charge $150 an hour

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It's all so very hard & confusing  ..

 

A few years ago I decided to keep my 200,000 km 1996 4.2 EFI Patrol, spend a bit to ensure reliability & buy a new town car.  Rather than just upgrading the 4WD & keeping the 60,000km Getz.

I found a good experienced old school 4WD mechanic who had access to his employer's workshop on weekends to do 'his own work'.

I gave him a list of things that I knew wanted attention along with a brief to go over the vehicle from top to bottom & advise what extra was needed.

He did what was asked & recommended changing a few suspension bushes.   All very good and the bill only came to $1400.

But ... his work situation changed over the next couple of years & was no longer about when I decided that I wanted to change all the transmission oils before an extended trip & being too old to do it myself I went to a recommended backyard mechanic who did it for me for a good price, even showing me the oil that he changed.  Even fixed, without my asking, a poorly closing door that I hadn't been able to fix despite repeated attempts over several years.  But  .. he said that the power steering hoses that the previous guy had changed were the wrong type of hose.  Also changed the type of clamps to stop slight weeps.

Left me wondering about both of them.



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Got my LC serviced in Perth by a small company that specializes in Toyotas and was recommended by many of the chaps on the local LC forum. Great job done, noticed a couple other things that needed doing sometime soon, couldn't do them himself too many bookings (always a good sign).
AS I was paying the bill, he asked how we found him because "We don't advertise".
Pointed out to him that word of mouth advertising was the best you could get, and best of all, it was free!
If we are ever back in Perth needing technical help, guess where we will go?
I always ask the local forum subscribers who they trust their rig to... the results are usually a sound company with good service.
Cheers

Coop

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Hi Msg

 

Just finding a decent mechanic yea its a challenge alright

1/ jackaroo gbox clutch in back to front .Done by the bosses little angel  ya kidd`n .

 

2/ Diahatsu Feroza   calipers/front brakes needed ohaul wrong exhaust fitted [sitting on chassis]  THE LIST WAS very LONG

THIS PASSED A ROAD WORTHY -verbal warning to the business that had done the work

 

3/ Roadworthy up from Brisbane Mitsubishi Triton  

Muffler shot ,  ball joint shot ,  oil leak rocker cover ,rear wheel cylinders shot

Referred to local RTA '' nothing we can do' because he is in Brisbane '''''WTF

 

4/ Numerous aircon services done with no receiver drier change . Basically the service was not done at all [just topped up refrigerant ]

 

5/ Is the starter motor failing Cust asks ??? 

Nothing wrong with it

and by the way it destroys batteries every 10,00kms Starter faulty Insurance doe not want to pay

Checked current draw contant 290amp huge

 

6/Ranger getting 300kms to tank  blowing smoke    NOTHING WRONG WITH IT  surging stalling etc etc

injectors are stuffed new ones requested by customer solved ,,, pump checked by customer request also ok

 THIS VEHICLE WAS CHECKED BY SCAN TOOL

info had been sent to Fraud as well  !!!! 

NOTHING WRONG !!!!!!!!!!!   FORD DEALERS SUCK  

7/ Changing oils does not need to be done after a cars stolen . ITS SERVICE WORK             QUOTE INSURANCE COMPANY

 

MSG

Ask who ever checks your vehicle to carry out .        If they say no they d`not no what there talking about go elsewhere.

Compression check WET and DRY   THEN

leak down check

oil pressure check



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