If you have renewed your travellers satellite access then you need to do a "rehit", to do this you will need your smartcard number andd internet access to the above link and select "rehit decoder".
The error you are seeing is an E18-4 which is described as " the service is currently scrambled" which means your card is not enabled to decode that channel.
Try the above and see how you go.
Frank
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Avagreatday.
Kathy and Frank currently at Home near Quirindi NSW
I have a new Satking decoder and I first tried he rehit or reactivate and although this has worked for me in the past when I have not used the service for a while, today the code came up while I was watching the ABC news.
My service was renewed at its 6 monthly interval about 3 weeks ago.
After two rehits without success I googled the code and found that I had to remove and re insert the smart card.