Last week a good friend booked her small family for the weekend just gone at a G'DAY caravan park here in WA. The day following the booking her mother, who lives 400kms away, had a serious stroke so my friend had to fly up to be at her bedside. She cancelled the family booking within 48hrs of making it because of her mothers condition, and offered supporting medical documents as a reason for cancelling. The park refused to refund the $450.00 prepaid fee flat out, stating that their policy requires a weeks notice if a refund is to be given.
How can you comply with the weeks notice when only five days will pass between booking and arrival?
Is there a legal basis for her to pursue G'day parks policy, and have they been truthful with her? hoping someone here can help her, thanks for any replies in advance.
You would need to run it past your lawyer. Probably cost more per hour.
What you suggest may well be true but there's a principle involved here. These big chains are generally a bunch of thieves which I am able to avoid entirely, but many cannot. A quick chat with Mr Google revealed this site which the lady may wish to try?
Good luck to her. These big companies must learn that they can't simply walk all over everybody. Cheers
The booking was in all probability made through a website of a booking agent such as WOTIF, etc.
The policy of these (overseas based) agents is "NO REFUNDS" - As these agents are based outside of Australia, there is little legal action options available.
I have mentioned these sites in this Forum before; I believe them to be leeches that gouge blood from the Motels/Hotels/Parks with their fees, and seem to operate with no compassion whatsoever. Thay should be banned from operating in Australia.
They infiltrate through search engines, put ads in, display pictures of the place of accomodation, phone numbers displayed though are the agent's computers. Their ads supersede the business's own ads.
-- Edited by Possum3 on Wednesday 11th of October 2023 08:44:13 AM
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Possum; AKA:- Ali El-Aziz Mohamed Gundawiathan
Sent from my imperial66 typewriter using carrier pigeon, message sticks and smoke signals.
Last week a good friend booked her small family for the weekend just gone at a G'DAY caravan park here in WA. The day following the booking her mother, who lives 400kms away, had a serious stroke so my friend had to fly up to be at her bedside. She cancelled the family booking within 48hrs of making it because of her mothers condition, and offered supporting medical documents as a reason for cancelling. The park refused to refund the $450.00 prepaid fee flat out, stating that their policy requires a weeks notice if a refund is to be given.
How can you comply with the weeks notice when only five days will pass between booking and arrival?
Is there a legal basis for her to pursue G'day parks policy, and have they been truthful with her? hoping someone here can help her, thanks for any replies in advance.
If you or they are a member of Wikicamps, whom are owned by GDay parks, and made a complaint on the General Chat thread, you might get some action.
I recently booked through G'Day Parks and the Terms and Conditions of my purchase provide for a partial refund if cancelled in the 14 days before arrival.
The OP should advise their friend to check the Terms and Conditions of the booking they made. These are provided with every purchase of this type and should confirm whether any refund is possible.
I recently booked through G'Day Parks and the Terms and Conditions of my purchase provide for a partial refund if cancelled in the 14 days before arrival.
The OP should advise their friend to check the Terms and Conditions of the booking they made. These are provided with every purchase of this type and should confirm whether any refund is possible.
Although I have not been following this thread, did the OP not state that there was only 5 days between booking date and the start of the visit? Makes it hard to give 14 days notice. Cheers
It appears your interest in this thread was kindled when you saw the opportunity to bring someone down for what they had posted. Gee, that sounds familiar doesn't it.
Obviously my use of the written language and your understanding of what I have written are poles apart.
If you read my post you would notice that I did not say 14 days prior to arrival. It said "in the 14 days before arrival". My understanding of that means in any of the 14 days prior to arrival.
If others were also confused by my wording I will try and clarify what I meant.
If the booking is cancelled any time within the 14 days prior to the scheduled arrival date, then a partial refund is applicable.
If a cancellation is made less than 24 hours prior to the scheduled arrival date then stiff bickies. No refund.
If you would like me to explain it a bit clearer let me know. Cheers to you too.
Your friend should simply contact head office and state their case politely and I'm sure if it is as stated they will receive a refund. It's always better to approach the main office and ask to speak with the relevant manager.
Your friend should simply contact head office and state their case politely and I'm sure if it is as stated they will receive a refund. It's always better to approach the main office and ask to speak with the relevant manager.
And perhaps also provide proof of the incident. I am curious to know where this attitude came from. Is it greed or simply mistrust. What guaranty do you have that the
Park does not get a booking to replace yours. Double dipping????
On another matter but similar. You are on your way to the airport to catch a flight. You encounter a delay on the road- accident, break down etc..
This causes you to miss your flight. Good luck trying to get a credit let alone a refund.
Having in the past couple of years done some assist manager jobs at a G'Day park, if booking done through a booking agency, there are a few hoops to jump through to try to get money back. A direct booking to the park either by phone or through the G'Day website, then you have some chance of getting money back. Most smaller towns the park manager's understand these things and at the end of the day if only a deposit has been paid it's better than losing the full price. In saying all that, different parks possibly have different policies. I can only state what we have seen/done with no problems.
If all else fails go the top of the tree and make a complaint.
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Age does not weary us, makes us go travelling more
There's a lot that the "Parks" need to learn about customer relations. And Law.
I have posted here recently about Big4 at Tewantin (Noosa) and their sneaky way of having you sign an acceptance of liability "at our discretion" for anything they deem damage or costs attributible to you . . . . You assign the rights to them to debit your card used to pay your accm. fee
without further reference to you.
BULLPOO!
B
-- Edited by Brodie Allen on Saturday 14th of October 2023 09:55:24 AM
-- Edited by Brodie Allen on Saturday 14th of October 2023 09:58:11 AM
-- Edited by Brodie Allen on Saturday 14th of October 2023 10:00:14 AM
