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Post Info TOPIC: Hows this for customer service
Gary and Kerry


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Hows this for customer service
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I sent an online query to Thetford yesterday afternoon (Sun) looking for a spare part for my toilet.
9am this morning they rang, advised what to look for for and how to fix. No joy, part broken.
They are sending at no cost a replacement part express post even tho toilet is out of warranty.

No that is excellent customer service.

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Port Noarlunga SA

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dave06


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ah now thetford are a very reliable and fantastic company, our old slurpy must be twenty plus years old, I emailed about a part and received a phone call the same day as to how to go about repairing the little feller

all good as far as i was concerned

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mike and Judy


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Welcome back mate, hope you are well

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Mike and Judy


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Disco Duck


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Customer Service doesn't get any better I reckon and well done for posting it. We know who to deal with now and whose product to buy!!

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Daisy and Disco Duck

Adelaide South Australia


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Basil Faulty


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I wonder if they will send you some free chemicals as well....confuse

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Terro


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Speaking of customer service I received some great service in the last week. I ordered last Thursday a CB radio bundle from Prestigecom in Perth. Ordered online, received an email confirmation of the order, this was at 1530. Unit to be delivered by courier. Next morning, 1000 Friday a knock at the door, a ring on the doorbell actually, there stands a courier person with my CB radio bundle in his hand. Now that is not bad,less than 24 hours from order to receipt. Credit where it is due.

Terro.

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