I disconnected my home phone , and went to having only a mobile, and telstra decided to try and charge me a redirection fee 6 months after the mome phone was canceleled. Then they doubled my charges for my wireless broadband, because I didn,t have a home phone.After 8 long phone calls, they cancelled all the outstanding fees, or so they said, and I was , briefly happy.Just got an email saying I had signed up for another 2 years. At NO time had I signed up for anything xtra, and when I phoned up, again the comp system was down.I recon they should change their name to telecoma.Has anybody had similar deceptive experiences with telecoma. Bill
Bill i was with telstra home/internet for a lot of year,s and when i move from coonabarabran to here my phone would get disconnected every month at the date the bill was due even if i hadnet received the account ..... My account was never over due and when the put it back on they charge me a reconection fee ...I spent many hour on phone trying to sort this out till finely i went the ombuudsman ....he got it sorted quickly .... Now i dont have home phone just have pre paid with telstra not because i want to be with them ...but for traveling they do have best coverage ....
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The clearest path in life is always the one behind you....
Bill, I'm expecting to have the same happen to me at the end of the month when I have to disconnect my home phone. Because I have a 3 in 1 account with loyalty discounts I expect to be in a bunfight with them when I ask for the home phone to be disconnected and they try to charge me more. Not sure how its going to work yet.
I've done it in the past when moving house and never had any problems... but times have changed. Wishing all Telstra customers the best of luck with their service!
The problem is Rosie, I won't have a home phone to attach back to my 3 in 1 account so they will deduct the discounts. I might be deducting them if that happens.
It took them 6 months to deduct the discounts, and then double what I paid for broadband. All without informing me they were going to do it. Great service! Optus offered me the same deal for half the price, but their coverage isn,t that good.Then they said to get the discount, you have to sign up for another 3 months- got an email said you have signed up for another 2 years!I don,t trust them.Its a pity the others don,t have the coverage. Bill
The problem with the 3 in 1 acount is if you cancel one part of its called breaking a contract, then it becomes a nightmare. Electricity providers are in the same basket.
I left Telstra home phone and internet several years ago, but have always had a Telstra mobile. Some time ago I switched the mobile to pre-paid which has been very successful. So successful that when my contract with Optus home phone and internet runs out in May, I'm getting a pre-paid internet stick or whatever with Telstra.
The home phone is hardly ever used, I have heaps of credit on my mobile, and mobile internet will suit me much better.
We had a nightmare of a situation 3 yrs ago when my father passed away and my Mum had to go into care. It took us 18 MTHS!!!! to get the phone account closed because there was a credit on it. Then they double reversed it, and all sorts of problems - be patient Bill, but keep a record of all calls etc and if necessary go through the telecommunications ombudsman (took us two 'goes' with them) to finally sort it out. At one stage I called a person from an offshore call centre (at a place that revers cows), told them my father had passed away, and she asked to speak to my father to verify that I could 'act' on his behalf!!!! I have to say I was not polite to her at the time - the poor man was dead!! It will happen Bill, just not overnight.
We, ourselves still use that telco as they are the only ones with decent coverage outside city areas.
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Pejay are travelling in a 2014 Holden Colorado LTZ Twin Cab Ute + 2013 Coromal Element van
Telstra.......can't live with them can't live without them (where have I heard that before) am just about to go through the same problem when we get on the road and have to disconnect the landline, not happy Jan.
We had a nightmare of a situation 3 yrs ago when my father passed away and my Mum had to go into care. It took us 18 MTHS!!!! to get the phone account closed because there was a credit on it. Then they double reversed it, and all sorts of problems - be patient Bill, but keep a record of all calls etc and if necessary go through the telecommunications ombudsman (took us two 'goes' with them) to finally sort it out. At one stage I called a person from an offshore call centre (at a place that revers cows), told them my father had passed away, and she asked to speak to my father to verify that I could 'act' on his behalf!!!! I have to say I was not polite to her at the time - the poor man was dead!! It will happen Bill, just not overnight.
We, ourselves still use that telco as they are the only ones with decent coverage outside city areas.
We had a similar problem Pejay, but with another phone company. My sister rang them the day after our Dad passed to cancel the phone. Paid the bill when it arrived and they just kept sending bills for months afterwards. Sis spoke to them many times and in the end, when Dad's solicitor was sorting his will, we told her and she finally put a stop to it.
same happened to us ater diconnecting phone line - lost our rewards for two dongles and a mobile
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HAPPINESS is a journey, not a destination.
So work like you don't need the money,
Sing like no-one is listening,
Love like you've never been hurt &
Dance like no one's watching
We have just been checking this out as well, the home line is the core of the discount system, IF you cancel this then all discounts are finished & internett increases.
JC.
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Be your self; there's no body better qualified ! "I came into this world with nothing , I still have most of it"
Hang on to your short and curlies folks. They've got you by them at the moment, and they'll be reluctant to let go, before they put the noose around your neck with something else. There is absolutely no control or customer relations anymore. It's all about grabbing our dollar, but not about giving us anything for it. Their plans are so confusing, and they count on that so they can trick us into stuff we don't understand. Stick to you guns folks. Keep your nickers on firmly so those short and curlies stay safe, and don't be afraid to speak up and state your case. The poor Telecommunication Ombudsman must be tearing his hair out with some of this stuff, which is totally unnecessary if it was run by responsible Australians who pride themselves on customer service. Trained Asian monkeys can't understand anything if it's not on the script. Be strong!
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20ft Roma caravan - Mercedes Benz Sprinter - SA-based at the moment. Transport has no borders.
Management makes the decisions, but is not affected by the decisions it makes.
Having heard all about telstra home phones problems, I telephoned them and recorded their recorded message including the bit about them recording their message for training, I then rang them again to disconnect our home phone line and when I eventually got to a customer service operator I played the message back to her and then asked for my home phone to be disconnected, it was done and no problems since, well I am keeping my fingers crossed.
When travelling, I was on a Telstra $30 mobile account which discounted our Telstra Bigpond wireless fee so we ended up paying about $89 for 12gig.
We chose the high usage plan because both Hylda & I like our internet so, we travelled with our own laptops & used the internet individually connected to a wireless modem simultaneously.
We had very little trouble with Telstra & when we broke our 3year contract after only 2 & a bit years we were penalized about $40 which I thought was reasonable.
I have now dropped my mobile phone to a $20 plan but still with Telstra and we have our home phone and internet with DODO paying $39 for unlimited internet and I think about $29 for the phone mainly just to receive calls. We mainly use Skype for our phone stuff so we go for the cheapest home phone plan.
What a difference $39.95 for unlimited internet compared to $89.00 for 12gig. Telstra really has got the travellers by the short & curleys haven't they?
Cheers
Jon
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Home is where we hang our hats - Home now in Yamba NSW
What a difference $39.95 for unlimited internet compared to $89.00 for 12gig. Telstra really has got the travellers by the short & curleys haven't they?
Cheers
Jon
Gday...
Totally agree. However, try using DODO away from major civilisation. Ya git wot ya pay fer.
Cheers
John
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2006 Discovery 3 TDV6 SE Auto - 2008 23ft Golden Eagle Hunter Some people feel the rain - the others just get wet - Bob Dylan
What a difference $39.95 for unlimited internet compared to $89.00 for 12gig. Telstra really has got the travellers by the short & curleys haven't they?
Cheers
Jon
Gday...
Totally agree. However, try using DODO away from major civilisation. Ya git wot ya pay fer.
Cheers
John
Wouldn't think of using DODO anywhere apart from a major town or city. As it is our internet runs at about 1.3mbps speed at the best of times here on the outskirts of Grafton so sometimes it's slow going. Most times we got quicker via Bigpond wireless when travelling but at this price I'm not complaining.
Cheers
Jon
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Home is where we hang our hats - Home now in Yamba NSW
These mistakes with Telstra, and Bigpond happen because the trained call centre monkeys can't read the english script, and if your issues is a bit harder than the training and script has prepared them to handle, mistakes, huge mistakes will be made. They just can't handle anything out of the ordinary.
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20ft Roma caravan - Mercedes Benz Sprinter - SA-based at the moment. Transport has no borders.
Management makes the decisions, but is not affected by the decisions it makes.
Stand by for a huge bill, although you may get away with it, and they'll start charging from the time the error was discovered. You can check you account online.
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20ft Roma caravan - Mercedes Benz Sprinter - SA-based at the moment. Transport has no borders.
Management makes the decisions, but is not affected by the decisions it makes.
