Dissapointed buyer need help

Birdy1710 · Veteran Member

Dissapointed buyer need help

KFT · Guru

G'day Birdie1710

Welcome to the forum. Are you into the RV lifestyle yet? If not you are most certainly missing out. If you are then you already know how much fun it is.

Re your problem; I reckon if they do not want to talk to you then I would send them a polite email(with read receipt enabled) advising them that if they do not contact you at (number you use) within 48 hours you will be handing the problem over to fair trading and the ACCC.

I would also let the publisher of the magazine know just how much trouble you are having so they know what is going on.

let us know how you get on we love to see a happy ending.

frank

Old Crofter · Senior Member

email them again and send the email to their sales@address, these are the guys who rely on sales for their commission and explain the problem, also suggest that you are a member of forums that have rather large memberships who will be more than interested in feedback from your purchase.

Worked for me.

Birdy1710 · Veteran Member

Thanks For your replies both KFT & Florinhill. Yes i,m new to RV lifestyle, & the forum. my second post hopefully next subject will be more pleasant.
I will send them another email, give them a chance to rectify this.
I have bought a few things on the net, ect. this is the first problem, maybe i,ve been lucky.
Thanks again for your advice. Dave

aussietraveller · Guru

Welcome to the Forum Dave, if the company you are having trouble with operates from Silverwater an email is usually answered promptly so worth another try as mentioned previously to their marketing team, Good luck

_wombat_ · Master (of Mischief)

Birdy 1710

The ACCC and Fair Trading will tell you to write to the company and cc the letter to the magazine, tell them how many times you have tried to contact them and give them 14 days to answer or you will be in touch with the ACCC, you will find that they will answer your letter.

In case they do not here's is the ACCC ph no 1300 302 502

Let us know how you go.

neilnruth · Guru

Welcome to the forum from us too.

Turtle Trekers · Veteran Member

Hi there Birdy1710 and welcome

Why don't you just mention who the organisation is that you are having problems with. Some members may have already had dealings with them and could give you some more specific advice.

We are still having issues with The Solar Energy Store from Seven Hills (Sydney) and we have no problems in letting people know of their inabilities in communicating with their customers after they have sold their products.

Louise and Alan

Birdy1710 · Veteran Member

Hi Turtle Trekers,
Wasn,t sure i was allowed to name them.
Seems your having trouble with the same mob.Have you had any joy yet? Bought a solar panel of them a while back & had no trouble. if mine isn,t an isolated case maybe a good shake up will do some good. they can,t keep getting away with this sort of thing.Stupid part is, a 2 minute phone call or a quick email would sort a lot of the problems out.
I will keep at them in one way or another. It,s good to know their are others out there who care. Will keep you all posted.
Dave

Weedy Pigeon · Senior Member

Try googling a forum for the product.

Sometimes you're not the only one with dramas and it's good to see what others are doing about it. Nothing wrong with mentioning the company, they're in the public domain anyway.

I can give the name of one mob to stay away from and that is ZTE phones. Absolutely no after sales service and the rudest most bad mannered phone staff in the country.

Aussie businesses have had it too good for too long and are going to have to step up with pricing and service. Online shopping is just as good and for us oldies a lot, more buck for the bang when we're surviving on pensions.

_wombat_ · Master (of Mischief)

I forgot to say you should really register the letter, that also make them think you are serious, try to find out the name of the CEO and put his/her name on the reg letter.

another option is to put this info on facebook or twitter if you use those, there are a lot more people on there to see your problem and a lot maybe in the same position with the same company.

NandK · Senior Member

My brother had problems with that mob they said he didn't have an accountwith them after they had taken his money from his bank,he
threatened them with consumer protection and he got his gear one week later.Don't give up on them..

Birdy1710 · Veteran Member

G,day to all,
Just an update on The Solar Energy Store. I called into another independent store to make sure i have my facts straight about the reversing camera kit.
After showing them what i was suplied in the kit from solar energy, was informed a cable called a "Woza" van lead & socket should also have been in the kit.
have messaged them again, if they don,t contct me by Thursday afternoon, i will give the ACCC a call.
Dave