Help please with my jayco how do I get help

Lucy08 · Newbie

Help please with my jayco how do I get help

rockylizard · Guru

Gday...

Firstly, welcome to the forum Lucy.

Welcome 02.jpg

I assume this is the type of van you have purchased?

Others on here have had issues with vans .. and Jayco in particular ... and they will be along soon to give some sage advice.

Cheers - JOhn

Tony Bev · Guru

Hello Lucy08

Welcome to the forum

If anyone has got the same rig as you, then I am sure they will come forward with some ideas

Unfortunately I do not have that type of rig, and know nothing about them, and have never purchased anything directly from Jayco

I, and I assume many of the members of this forum, will gladly assist anyone we see struggling while setting up their rig

goldcoaster · Senior Member

Hi Lucy,
Where did you buy it , I have had plenty of dealings with the Jayco dealer in Brisbane . 14 trips back 200k round trip , finally everything sorted after 17mths , keep on to them , then threaten legal action , usually gets them to jump. They are hoping you will go away , but in the end they have to warrant your issues . Lucy it's not only Jayco they are all tarred with the same brush , once they have your money they make it hard for you to come back. I think they have taken advantage of you .
Cheers
mick

Jaybird · Veteran Member

Hi Lucy,
I have a Jayco and have had nothing but good help from Jayco with some problems even outside of warranty. I just emailed Jayco direct, outlined the problems in a polite manner and the issues were delt with in a timely manner. Give it a go direct and see what happens when you express your disappointment with the dealers attitiude. You have nothing to lose and they have always helped me.
Good Luck and I hope it all works out for you.

wasn_me · Guru

There is some good utube videos on assembling the jpod tent. I think when you google jpod the videos come up on the jayco site. I have had thoughts of buying one for quick trips away. I've never seen one 2nd hand. Cheers Pete

Possum3 · Guru

if your dealer has told untruths or Jayco has sold a lemon van - report it on www.facebook.com/groups/lemoncaravansinaus/

PeterInSa · Guru

I would go direct to Jayco re( I just emailed Jayco direct, outlined the problems in a polite manner and the issues were delt with in a timely manner.) and waite for their response prior the Lemoncaravans option.

erad · Guru

My sympathies to you in your hours of need with a Jayco. I have a Jayco and it took about 16 years to sort out the bugs. Jayco's after-sales service was abysmal when we got our van (January 2000). We were well away from the dealer we bought the van from and had all sort sof troubles with failing bits and pieces. No dealers were interested, so we went straight back to Jayco in Dandenong. They fixed the problems on the spot, but since then most of those items which failed have gone again - crappy stuff supplied in the first place. As said above, I think we have it all sorted now - time to sell it and start again?

When we had our troubles, we found out that Jayco warranted their work only. Every bit of stuff in the van - wheels, tyres, axles, fridge, stove, power supply, air conditioner etc was warranted by the supplier of that item and if you had problems you had to go to the individual supplier to get it fixed. We had a problem caused by Jayco and oh boy - did we have troubles getting that fixed! Hopefully things are better these days, but I somehow doubt it. Incidentally, you will hear gripes from everybody about their particular van and quality issues. Jayco are the worst simply because they sell more vans than anyone else and hence they have more problems. Corrimal and others have a fairly high list of complaints as well, so I don't think that Jayco is any worse than anyone else - they are nearly all bad news when it comes to qualtity control and repairs.

macka17 · Guru

Jayco count on good advertising and first time buyers.
Not too many go back for seconds
Unless you in there for price. and take the consequences.

There are around 4 or so reputable mfg's that have very little problems
(Can't say much about latest mfg's.they coming in in droves and I don't know them.

Only three I'd look at buying long term would be Phoenix\Sunlander (Same designer\mfg)
Roadstar\Compass (I've had 2 Roadstars, 1 compass.
Never a problem.
Trackmaster??/.
And the old overproven Evernew. None better for price or quality.

Jayco and others are basically there for the "out the door" cash.
and Sort it out yourself.....

ants_oz · Veteran Member

macka17 wrote:
Jayco count on good advertising and first time buyers.
Not too many go back for seconds
Unless you in there for price. and take the consequences.

<snip>

Of course you could try HELPING the person instead of just venting. (For what its worth, we're on our second jayco and are quite happy with the brand - only ever been back for one warranty fix - a leaking water filter. But then - helping people is either in your nature or it isn't...)

To the OP. I think what you need to do is list out in simple points what you feel the issue/s are. For example - do you think you were given bad advice from the dealer? If so, that is not a jayco factory issue - your only real recourse legally is with the dealer. Or do you have issues with the van not being assembled correctly (or faulty)? Then your first recourse is the dealer, but after that - the factory should be able to help.

While I empathise with your situation, did you attempt to hook the van up to a car before your purchased it, to see if you were physically able to do so? Did you attempt to setup the tent section yourself - prior to purchase - to see if you were physically able to do so? To be fair, it is only you who truly knows the extent of your physical limitations and it was you who made the choice to buy based on observing someone else moving it, setting it up etc. Have you considered asking a local disability advocacy/support group for assistance/advice?

It is kind of shaky ground to say that is the goods being misrepresented, but might be worth a try. If you feel as though the dealer did not provide you with the product you ordered, or misrepresented the product, then that is grounds for complaint. In that regard it would be worth your while to get onto your state/territory consumer protection (e.g. consumer affairs, fair trading etc) website and read up about "consumer guarantees". These are enshrined in federal legislation.

To be frank, it sounds to me from your description that your issues are with the DEALER. After all - what interactions or dealings have you had with the jayco factory in regard to this?

-- Edited by ants_oz on Wednesday 7th of December 2016 07:15:32 AM

-- Edited by ants_oz on Wednesday 7th of December 2016 07:18:34 AM

TheHeaths · Guru

Macka,

perhaps you can tell the couple we met in Tom Price that Roadstar are a good brand. They spent nearly twice as much as I did on our Jayco StarCraft, and had nothing but trouble for the first 6 months they had the van. They were just getting incorrectly installed and lubricated bearings changed when we were there, and had plumbing and brake problems prior.

Roadstar and the dealer (purchased in SA) weren't interested in their problems on the road, and had refused to assist them.

Does that mean that we should all make disparaging comments about Roadstar, and tell you that they are just overpriced, over advertised lemons. I don't think so, and I am certain there are other happy owners,.

ALL manufacturers have issues, and Jayco, with 40%+ of the market are going to come up more often. That said, many Jayco owners have no issues, and are happy with their vans, especially when you consider value for money. It is unwise and unwarranted to comment on all Jayco's based on hearing only about those that have issues.

I just get disappointed that so many seem to know so much, without ever owning one, and then base their own recommendations on their experience that may or may not be usual with the brand they talk about.

Lucy08 is unlucky with what she describes, but I fell Ants Oz response is reasonable. She will have recourse under warranty laws in Australia, but it is not prudent to make other comment without full knowledge of the sale contract, or the dealer response.

rockylizard · Guru

Gday...

Lucy must have been busy since she posted her problems with her purchase as she hasn't been back on the forum since it was posted.

Perhaps we can assume she has been taking it all up with the dealer/Jayco and she will be back to let know how she has progressed.

Cheers - John

Delta18 · Guru

macka17 wrote:
Jayco count on good advertising and first time buyers.
Not too many go back for seconds
Unless you in there for price. and take the consequences.

Jayco and others are basically there for the "out the door" cash.
and Sort it out yourself.....

What a lot of "Cods...." I know several people personally that have had several Jaycos & would have nothing else.

We just bought a new Silverline after checking all other contenders and have no regrets.

macka17 · Guru

Bitey. Bitey.

After travelling round for 40+ yrs in this country (in caravans).
We've seen a few. good and bad.
Jayco have always had a bad rep. and I've seen more than a couple that back that up.

I'm only giving MY opinions here. and what I've seen over the decades.

Roadstar\compass. "I've" never had a bad one.
NONE are perfect. some just have less problems than others.

Phoenix. Evernew etc.
ARE proven as at top of the heap. through reliability AND reputation over near 40 yrs too.

It's something like a timex watch and a Citizen. Or a Patrol and a Landcruiser.

One has a lot less problems that the other.

I buy Citizen and Patrol.
On 3rd watch in 50 yrs and only changed . For a change.
Second Patrol since '93.
Again. Never Spent over $500 total. on either. apart from rego Tyres. fuel, and maint,.

You get what you pay for.

And if you Jayco affection-ado's bothered to read back on forums over the last 40 yrs.
You'd have something else too.

SOME people do get a good one out of the bad breeds. But more don't. Unfortunately

----------------

Her best idea would be to go for "fit for use"..

and get something like a rear door or small van with hyd jockey wheel and jacks.

Anything tent or trailer type.

will probably be too much handling for her.

-- Edited by macka17 on Thursday 8th of December 2016 12:34:47 AM

TheHeaths · Guru

Macka,

I can only echo Delta18's comment.

When you have an opinion based on your own experience of owning one, come back and let us know. Until then it is as valid as my "opinion" of Roadstar and Patrol products, which is based on forum's I have read and what I saw at Tom Price.

As for "bitey, bitey", yes many of us are, as like the myth about Patrols and their poor engines, spread by many who have not owned one, much of the commentary about Jayco comes from those who have not owned one. It just gets annoying.

-- Edited by TheHeaths on Thursday 8th of December 2016 08:04:47 AM

Hewy54 · Senior Member

Macka, those of us that follow threads on this forum know by now that you have been travelling Aus for the better part of the last 100 years and that in in your opinion Jaycos are rubbish and that Toyotas are rubbish when compared to the mighty Patrol.
The original poster have some minor issues with Jayco quality, but the main problem was a design fault that did not suit her needs.
For my needs I would never buy a Jayco, but my brother in law and two very close friends have Jaycos and are extremely happy with them.

warhorse · Senior Member

didn't take long for this thread to turn to crap,no wonder the lady has not been back

rockylizard · Guru

warhorse wrote:
didn't take long for this thread to turn to crap,no wonder the lady has not been back

Gday...

Not sure if she has just simply visited the forum to just have a gander .... but she hasn't logged on since posting her little tirade. hmm

So all the to-ing and fro-ing and chest thumping that has ensued seems to just help the respondents rather than the poster.

However, I must admit these ego-massaging posts and threads make for humourous reading.

As they say - ya wouldn't be dead for quids ... and life without a forum would be a bit boring.

Cheers - John

jules47 · The Happy Helper

All the argy bargy is pretty pointless, if the OP hasn't been on to see what has happened- so much for all the "chest thumpers"!

BARME1 · Veteran Member

I don't know what state you are in other than distressed ? and it doesn't make it any easier when your bashing your head trying to get help? if your not getting any help from the dealer or jayco and that doesn't surprise me with them as I have a few friends bought jayco and been given the run around There must be warranty period by law if that fails then use GOVT Bodies the fair traders or ombudsman see how that goes

mickle · Veteran Member

Hi, sorry to read about your problem (rejpod) never seen one before. We purchased a 20,6 Starcraft Outback (JAYCO) from DEALER Peter Hall Mildura . This dealer bends over backwards to help.

No problems with Starcraft Van to date , been over some rough roads. Go back and put pressure on the Dealer , take a friend with you., good luck.

MICKLE.

rockylizard · Guru

Gday...

I think we can all save our liddle typin' fingers

Lucy joined 02 Dec, made a single post 05 Dec (this one) and hasn't been back since.

Either she has found a solution, Jayco/dealer came to the party or she just drifted into cyber space.

There would appear to be little point in giving any more advice/observations/feedback ... ya might as well p*ss into the wind. cry hmm

Cheers - John

Hylife · Guru

Sorry to be cruel here, but reading your post I am of the opinion the problem really has absolutely nothing to do with Jayco and everything to do with what you allowed.

When you buy a house we call it doing your 'due diligence' because different laws apply. We hire a specialist such as a solicitor or conveyancer.
Same with caravans and campers. If you don't know what you are doing then have a professional representative act on your behalf.

I do feel for you with whatever disabilities you may have, but that doesn't absolve you of your common sense responsibilities, before you pay or take delivery of a product, that does not fall within the normal automotive consumer protection laws.

Your problems are from your dealer not providing you with what you believe is an acceptable level of support or an acceptably made product.
Jayco has no relationship with you whatsoever unless you went to the Jayco factory in Dandenong and ordered it from there.

If you bought a new Toyota Corolla car from dealer X you cant blame dealer Y for not fixing something or the manufacturer.
If the new car had issues and you had the same problems getting them fixed, you cant go direct to Toyota in Thailand, so common sense says you would blame the dealer that sold you the car, not the car manufacturer and it is the dealer you should bad mouth and take legal action against.

Like so many other buyers that are all to happy to bag Jayco or brand X or brand Y for their woes when they didn't actually buy from Jayco or brand X or brand Y, or buyers that didn't do their checks properly before driving off in their new pride and joy, it sounds like you allowed these problems by failing to inspect the van properly BEFORE you collected it and signed and paid.