The wife broke the handle on the vacuum cleaner , went to Mr.Harvey to get a new one. The friendly sales man gave her a phone number and told her to get one on line, Bingo !! top service .
Well Mr Harvey , if the clown you employed would have ordered one , she would had to go two or three days later to pick it up , and as we are ready for a new fridge , she would have looked for a new fridge. But lucky , we have quiet a few other shops in town with free delivery , so mate, you are missing out on that one , cheers
-- Edited by Recoup on Thursday 1st of November 2018 03:04:41 PM
-- Edited by Recoup on Thursday 1st of November 2018 03:05:51 PM
Re (The wife broke the handle on the vacuum cleaner , went to Mr.Harvey to get a new one.)
Ditto
Sales person unscrews a screw in the handle, slides out the handle, goes to the storage area, selects a new handle and installs it.
Great machine, but the handles were probably designed by an engineer who just learnt to shave.
I get amused at auto shops. Attend counter, ofyen a young 20 ish person there, ask whete fuses are and you get him/her point down the aisles....ummm, try aisle 15.
99% of the time its the wrong aisle. Lazy.
I like Woolies idea of laminated sheets at the beginning of each aisle. Look up sauces...aisle 5...etc.
And those self service checkouts? Spare me, I dont like being watched by staff or cameras and I dont like doing a task some young person could work at.
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Be nice... if I wanted my school teacher here I would have invited him...
Always makes me scratch my head when I go into the bank to make a transaction and the teller tells me I didn't need to go in I could have interacted with the machine on the wall outside. Don't they realise if we all done that they would be out of work. Landy
-- Edited by landy on Thursday 1st of November 2018 09:35:17 PM
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In life it is important to know when to stop arguing with people
and simply let them be wrong.
People often criticise the comittment of those who work in roles where they interact with customers. In my opinion a lot of employees today believe that Australia owes them a living so anything they happen to do at work is a bonus .
I work as a casual retail employee, involved in a leisure industry retailer, after 30 years with a multi national as a sales manager.
My experience as a retail customer is similar to those here, that at times product knowledge or the desire to go that little bit further to service the customer is missing.
That said, my experience as a retail worker is also getting worse, with many customers forgetting simple courtesies like please and thank you, people tossing money or cards on counters to pay for items, answering phones while I try to help, and generally "looking down their noses" at retail workers. I also get amazed at the number of times people get upset with staff because items have sold out. And younger ones are not the only issue in this regard.
One thing I can say is the old adage that "the customer is always right" is wearing very thin in a lot of cases.
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Regards Ian
Chaos, mayhem, confusion. Good my job here is done
Always makes me scratch my head when I go into the bank to make a transaction and the teller tells me I didn't need to go in I could have interacted with the machine on the wall outside. Don't they realise if we all done that they would be out of work. Landy
-- Edited by landy on Thursday 1st of November 2018 09:35:17 PM
You can go into the bank and withdraw money ,but they will charge you for it....
-- Edited by Ron-D on Friday 2nd of November 2018 09:04:49 AM
I get amused at auto shops. Attend counter, ofyen a young 20 ish person there, ask whete fuses are and you get him/her point down the aisles....ummm, try aisle 15.
99% of the time its the wrong aisle. Lazy.
I like Woolies idea of laminated sheets at the beginning of each aisle. Look up sauces...aisle 5...etc.
And those self service checkouts? Spare me, I dont like being watched by staff or cameras and I dont like doing a task some young person could work at.
Better still if you open up the woolies app set the closest store near you as home store then search what ever items you want and it will tell you what isle each item is in.....if only all the big stores, Bunnings etc would do the same thing.
Well I can quote one service that can't be beaten, Webber Barbecues, spare parts are not available to the dealers. You go online, and you have a near immediate, email response from a service person, supply s/n, model and a description of what is wrong and the part is delivered next day, courier express, and FREE OF CHARGE.
Simply put, Webber Barbecues don't break down, just like the old R/R.
Do not wish to derail the thread about bad customer service, as I do not usually shop at Harvey Norman
But...
Credit where credit is due, there are shops which do give good customer service
I normally see what I want and print out a picture, making sure that the item number is in view
At the following shops in Bunbury
JayCar
Supercheap
Bunnings
Repco
Auto One
I show the picture to a salesperson, and they go to the shelf and get it for me
I also give some positive feedback, (after I receive the item), if there is a feedback box on their website
In the shops in Bunbury, where I am doing general shopping, I will ask a salesperson, and they will direct me to the isle
That said, my experience as a retail worker is also getting worse, with many customers forgetting simple courtesies like please and thank you, people tossing money or cards on counters to pay for items, answering phones while I try to help, and generally "looking down their noses" at retail workers. I also get amazed at the number of times people get upset with staff because items have sold out. And younger ones are not the only issue in this regard.
One thing I can say is the old adage that "the customer is always right" is wearing very thin in a lot of cases.
I have been in retail for nearly 15 years & the last 2 to 3 years have been the worst, although since last Christmas when there was a campaign to go easy on retail staff saw the nastiness abate somewhat. You still get people who scream "I am going to the ACCC" when they dont get their own way, usually because they have physically damaged a product & want it fixed for free.
Two things I hate are the blatant ignoring of you when you speak to them & the tossing money on the counter. The looks I get when I also place their change on the counter is hilarious.
When I am the customer, I give a fair bit of leeway to sales staff.
Two things I hate are the blatant ignoring of you when you speak to them & the tossing money on the counter. The looks I get when I also place their change on the counter is hilarious.
If everyone, customer and employee, had a little more respect for each other a lot of these problems would not exist. Respect, like common sense, would appear to be non-existent these days.
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Those who wish to reap the blessings of freedom must, as men, endure the fatigue of defending it.
I was referring to customer service ,not respect in this topic,
but as a lot here talk about respect , well I hate it when a jung bloke comes up to my wife and me and says " how you doing guys " . Cheers
Well I can quote one service that can't be beaten, Webber Barbecues, spare parts are not available to the dealers. You go online, and you have a near immediate, email response from a service person, supply s/n, model and a description of what is wrong and the part is delivered next day, courier express, and FREE OF CHARGE. Simply put, Webber Barbecues don't break down, just like the old R/R.
Their grill bars do. They have replaced untold grill bars do to premature rusting.
A friend recently spoke with Weber about new grill bars for his BabyQ as the coating had worn off and rust had taken over, he was told to pay $79.95 for a new one. They refused to come to the party as the grill plate warranty period had expired, even though the rust had been poking through for a long time before that. Fair enough that the warranty period had passed, but having heard first hand of others, that company seems a bit hit or miss with how one gets treated as a customer.
Perhaps like many other companies, they too have tightened their belt.
Cheers, John.
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"My mind is made up. Please don't confuse me with facts."
