Consumer guarantees

griffo and kezz · Veteran Member

G & S Chassis bracket snapped in half no warrenty

Bicyclecamper · Guru

You can see why that happened, and that is not your fault, that was a defect from new. Luckily you didn't have an accident because of it. Get a good lawyer whom works in the field of defects in Vehicles and trailers. You will win. . . What they will say is that you overloaded it, but that doesn't wash as you can see the defect in the steel composition.

-- Edited by Bicyclecamper on Thursday 9th of July 2020 03:25:58 PM

-- Edited by Bicyclecamper on Thursday 9th of July 2020 03:29:09 PM

-- Edited by Bicyclecamper on Thursday 9th of July 2020 04:26:54 PM

griffo and kezz · Veteran Member

they are trying to say that there is nothing wrong with the weld so its not covered under warranty they said they will send me a new part but thats it .by part they mean bracket only its up to me to fix

Aus-Kiwi · Guru

Thats what they want you to do . So you cant claim ! Once you touch it theres possibly bugger all chance of recovering any costs or warranty !!

Bicyclecamper · Guru

You need to go to engineer boilermaker/welder, I can see where the defect is, as I did that job in the army. Get one whom will write a report, but you will need him to come out. Show him, proper pics, not from a phone, unless you do a very good pic, where you can zoom in to to see it. The fact that they have offered the bracket to you suggests they want you to repair, thus thereby destroying the F...d up weld. Get a report first. You will have to pay for it, then claim it back from them when you have proof it is their Fault. .

-- Edited by Bicyclecamper on Thursday 9th of July 2020 03:58:22 PM

-- Edited by Bicyclecamper on Thursday 9th of July 2020 04:02:11 PM

-- Edited by Bicyclecamper on Thursday 9th of July 2020 04:21:42 PM

Bicyclecamper · Guru

DELETE

-- Edited by Bicyclecamper on Thursday 9th of July 2020 04:19:53 PM

-- Edited by Bicyclecamper on Thursday 9th of July 2020 04:21:07 PM

-- Edited by Bicyclecamper on Thursday 9th of July 2020 04:23:21 PM

-- Edited by Bicyclecamper on Thursday 9th of July 2020 04:25:16 PM

dogbox · Guru

did they say why they won't cover it?

Warren-Pat_01 · Guru

Hi griffo,
This is where this forum is worth its weight in gold!
I had a lesser issue - with our stove top but due to kind people on here, I had the job done with no cost to me.

Take Bicyclecamper's advice & get this task in motion as soon as possible.

Possum3 · Guru

Has this Chassis model had a recall? www.gnschassis.com.au/technical-bulletins-recalls/ Who refused to rectify; Green RV, Nextgen or G&S Chassis? Green RV under Australian Consumer Law is person responsible to repair or replace.

Gundog · Guru

I'm sorry if this response offends you. Looking at the failure, the best solution would be to find an engineering workshop near you, and get it repaired by professional. The time and effort being wasted trying to a warranty repair is not just worth it, as for engaging engineers reports and lawyers etc to get it repaired what a load of BS. One solution offers you an almost immediate repair, the other could lasts many months or years preventing it's use !

griffo and kezz · Veteran Member

yeh mate i know but what pisses me off is thats what there hopeing ill do

griffo and kezz · Veteran Member

that link is gone

KJB · Guru

That should not be a big job for an Engineering firm to grind out and weld up (and probably put a simple brace on it and the other side as well ) and you can continue on up the road .

montie · Guru

griffo and kezz wrote:
G & S Chassis Recall www.recalls.gov.ua
want to see some good pics of my 2017 nextgen xline 16ft van bought brand new from green rv with a snaped susspention chassis bracket less than 3 years old but they wont cover me under warranty not happy things are about to get ugly.

-- Edited by griffo and kezz on Thursday 9th of July 2020 01:22:21 PM

-- Edited by griffo and kezz on Thursday 9th of July 2020 01:22:53 PM

-- Edited by griffo and kezz on Thursday 9th of July 2020 01:24:00 PM

-- Edited by griffo and kezz on Thursday 9th of July 2020 01:28:13 PM

-- Edited by griffo and kezz on Thursday 9th of July 2020 01:29:01 PM

-- Edited by griffo and kezz on Thursday 9th of July 2020 01:40:51 PM

Green RV are a reputable dealer and I have no doubt if you put your case to them without threat they will find a solution.

Airing your complaint on here will not help.

My advice...talk to Green RV.

yobarr · Guru

montie wrote:
griffo and kezz wrote:
G & S Chassis Recall www.recalls.gov.ua
want to see some good pics of my 2017 nextgen xline 16ft van bought brand new from green rv with a snaped susspention chassis bracket less than 3 years old but they wont cover me under warranty not happy things are about to get ugly.

-- Edited by griffo and kezz on Thursday 9th of July 2020 01:40:51 PM
Green RV are a reputable dealer and I have no doubt if you put your case to them without threat they will find a solution.
Airing your complaint on here will not help.
My advice...talk to Green RV.

Good advice Montie,but I wonder if the OP's time could have been better spent simply getting the repair completed? And his stating "...things are about to get ugly" surely is a joke? After all,the vehicle is 3 years old,and who knows where it has been,or what loads it has carried? Better to just get it welded up,with maybe a couple of the braces that BGT suggested,and continue their travels,as Graham says.Life's too short.Cheers

-- Edited by yobarr on Saturday 11th of July 2020 12:44:57 PM

montie · Guru

yobarr wrote:
montie wrote:
griffo and kezz wrote:
G & S Chassis Recall www.recalls.gov.ua
want to see some good pics of my 2017 nextgen xline 16ft van bought brand new from green rv with a snaped susspention chassis bracket less than 3 years old but they wont cover me under warranty not happy things are about to get ugly.

-- Edited by griffo and kezz on Thursday 9th of July 2020 01:40:51 PM
Green RV are a reputable dealer and I have no doubt if you put your case to them without threat they will find a solution.
Airing your complaint on here will not help.
My advice...talk to Green RV.
Good advice Montie,but I wonder if the OP's time could have been better spent simply getting the repair completed? And his stating "...things are about to get ugly" surely is a joke? After all,the vehicle is 3 years old,and who knows where it has been,or what loads it has carried? Better to just get it welded up,with maybe a couple of the braces that BGT suggested,and continue their travels,as Graham says.Life's too short.Cheers

-- Edited by yobarr on Saturday 11th of July 2020 12:44:57 PM

With the backing of engineering evidence there might be a possible case for the Tribunal, but as the van is now 3 years old it would need some convincing proof that the failure was a manufacturing fault rather than normal (or abnormal) usage.

Life's too short...talk to the dealer and take what you can get and move on.

blaze · Guru

when I first seen this when it was posted my thoughts were there is no room to claim warranty, maybe with the right approach some good will may have been provided (in my business life, thats what I would have done).
cheers
blaze

Aus-Kiwi · Guru

Weld it properly .Add a section of steel same thickness to stop flexing, spread the load . Keep quote, pics etc then send letter of demand etc for costs . What Ive done once or twice is send them Links etc to forums etc Amassing how quick their attitude changes !! As in ACA on ch9 . Make the masses win !!

Mike Harding · Guru

Given that most new cars come with a five (or seven?) year warranty I would have thought a major frame failure in a caravan at three years is totally unacceptable.

Aus-Kiwi · Guru

Consumer guarantees

Under the Australian Consumer Law, when you buy products and services they come with automatic guarantees that they will work and do what you asked for. If you buy something that isn't right, you have consumer rights.

montie · Guru

If the OP believes the manufacturer has a case to answer in this instance, he can for very little cost lodge a claim under the Consumer Act with the relative Tribunal in his state.
Obviously he will be required to provide supported evidence that the failure is a manufacturing fault, which would at least be an engineer's report supporting his claim. The manufacturer may then defend the claim by producing his evidence and once the Tribunal has heard all the evidence they will then make a decision.

Total cost should not be much more than $3/4k including getting reports and legal advice, maybe even less. In some states solicitors are not allowed to attend the hearing without special permission.
Unlike the OFT any order made by the Tribunal is enforceable.

It would be advisable to include both the Dealer and Manufacturer in his claim.

-- Edited by montie on Thursday 16th of July 2020 12:40:17 PM

blaze · Guru

montie wrote:
If the OP believes the manufacturer has a case to answer in this instance, he can for very little cost lodge a claim under the Consumer Act with the relative Tribunal in his state.
Obviously he will be required to provide supported evidence that the failure is a manufacturing fault, which would at least be an engineer's report supporting his claim. The manufacturer may then defend the claim by producing his evidence and once the Tribunal has heard all the evidence they will then make a decision.

Total cost should not be much more than $3/4k including getting reports and legal advice, maybe even less. In some states solicitors are not allowed to attend the hearing without special permission.
Unlike the OFT any order made by the Tribunal is enforceable.
It would be advisable to include both the Dealer and Manufacturer in his claim.

-- Edited by montie on Thursday 16th of July 2020 12:40:17 PM

or pay a good boilermaker/welder for a couple hours work and be on your way. cost maybe $350. Job done

cheers

blaze

yobarr · Guru

blaze wrote:
or pay a good boilermaker/welder for a couple hours work and be on your way. cost maybe $350. Job done
cheers.blaze

Exactly.....things break,spit happens,the van is 3 years old and has been who knows where? Just get it repaired,move on,and try to enjoy life.... we're here for too short a time to be worried about nothing.Don't sweat the small stuff.Cheers

PS I notice that the OP has not been here for 6 days?

-- Edited by yobarr on Thursday 16th of July 2020 01:32:28 PM

montie · Guru

yobarr wrote:
blaze wrote:
or pay a good boilermaker/welder for a couple hours work and be on your way. cost maybe $350. Job done
cheers.blaze
Exactly.....things break,spit happens,the van is 3 years old and has been who knows where? Just get it repaired,move on,and try to enjoy life.... we're here for too short a time to be worried about nothing.Don't sweat the small stuff.Cheers
PS I notice that the OP has not been here for 6 days?

-- Edited by yobarr on Thursday 16th of July 2020 01:32:28 PM

My post was for the benefit of those who seem to raise the Consumer Act flag at the drop of a hat! smile smile

In this instance it would be totally impractical to pursue a claim as the cost would far outweigh the repair bill.

yobarr · Guru

montie wrote:
yobarr wrote:
blaze wrote:
or pay a good boilermaker/welder for a couple hours work and be on your way. cost maybe $350. Job done
cheers.blaze
Exactly.....things break,spit happens,the van is 3 years old and has been who knows where? Just get it repaired,move on,and try to enjoy life.... we're here for too short a time to be worried about nothing.Don't sweat the small stuff.Cheers
PS I notice that the OP has not been here for 6 days?-- Edited by yobarr on Thursday 16th of July 2020 01:32:28 PM
My post was for the benefit of those who seem to raise the Consumer Act flag at the drop of a hat!
In this instance it would be totally impractical to pursue a claim as the cost would far outweigh the repair bill.

Absolutely, Montie......I had determined that at a very early stage.People need to put on their 'Big Boy' pants and sort their own problems.Asking questions on a forum about repairing things,for example,often gets positive advice,as has been given in this thread.We can only wish Glen the best of luck,but he will be on the road again much more quickly if he simply bites the bullet and gets the damage repaired....easy repair.Put it all down to experience.......nothing comes with a lifetime warranty.Cheers

griffo and kezz · Veteran Member

van goes into the shop today $600. bucks plus a toe truck drive to the shop no help from green rv or next gen update though g&s chassis have sent us the new bracket at no charge we will be pursuing this further in small claims but we need it sorted so we can move on thanks for all your comments hopefully al goes well .cheers griffo

yobarr · Guru

griffo and kezz wrote:
van goes into the shop today $600. bucks plus a toe truck drive to the shop no help from green rv or next gen update though g&s chassis have sent us the new bracket at no charge we will be pursuing this further in small claims but we need it sorted so we can move on thanks for all your comments hopefully al goes well .cheers griffo

Good luck with the repair,Glen,and thanks for keeping us in the picture.Cheers.

KJB · Guru

griffo and kezz wrote:
van goes into the shop today $600. bucks plus a toe truck drive to the shop no help from green rv or next gen update though g&s chassis have sent us the new bracket at no charge we will be pursuing this further in small claims but we need it sorted so we can move on thanks for all your comments hopefully al goes well .cheers griffo

I would be suggesting to the firm doing the repair work to do the following as the broken bracket (in the pic..) looked as though it was crystallised from flexing . I would be checking the other side bracket for cracks or flexing and consider adding some type of reinforcing to both sides. My thoughts from experience.....

-- Edited by KJB on Tuesday 21st of July 2020 11:55:13 AM

Hylife · Guru

You wont get much help from G&S Chassis, they sold out to ALKO in Q1 of 2019.

ALKO have proven to be as useful a gonads on a priest for our issues.

Multiple calls and promises made yet they do nothing but pay lip service until you get sick of dealing with them and give up.

Would never have happened when Gus ran the show.

Consumer guarantees

Repair, replace, refund

Cancelling a service

Compensation for damages & loss