Just received our next Mobile A/C from Telstra today 24/12/2020 for the period ending 20th December 2020. TOTAL DUE by 12th January 2021 For $145.00 Includes a Late Payment Fee of $15.00
Paid our last bill on time. And the bill before that ..... on and on.
We rang them, and waited Waited Waited till the Lass came back to us. Sorry about the wait. I see. Don't know what happened there. We will give you a credit. No no no.
Send us the correct account with the $55.00 thanks. No can't do that, its an automated generated bill. Just pay the $55.00 and all will be ok.
So we asked for a case number . No: 0480600.....9 digit number, and You can email us back when someone there, can get off their backside.
Merry Xmas from Telstra
We think it's time for some Transparency Via an enquiry into bills and late fee's and Towers.
If ONLY we could get the same reception accross the Australian outback, with another carrier.
Same happened to us years ago with Telstra. Monthly bill over stated. Was told just pay normal amount and they will adjust acc. Next few bills included increased late fee and no adjustment. Ended up cancelling service and Telstra refunded $$ that was the advance payment portion. One year later received bill from them for $105 including another late payment penalty. Rang to advise that I won't be paying it so they can keep sending them if they wanted to. Anyway and conclusion of the call the operator enquired why I had cancelled the service. "Billing errors"? I suggested.
Probably the best thing you did with Telstra Old &Grey, was to get a case number.
Their people on the phone now are all in the Phillipines, have set rules and no flexibility at all. I had discussions with them last week, and when I asked to speak to someone in Oz, they told me it would take 48 hours for that to be arranged.
Hi we have had several problems with telstra best way to sort go to telecommunication ombudsmen, a bit of a process but they get it done telstra not happy with the process it cost them money ,.I have worked with my local federal senator, central coast nsw very helpfully
