I took delivery of a 23 ft Network RV just prior to Christmas 2022. The dealer gave me no information on time periods for servicing. How often should i get it serviced? So far it has done one short trip.
When you eventually get your van serviced buy some top quality wheel bearing like Timken & get them fitted. Good insurance I've found, having had boat trailers & the like.
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Hi David,
Generally servicing on a van that has normal use should be done every 12 months (or 10,000kms).
If you can't find the info in the paperwork, go looking elsewhere - eg another dealer of the same brand. As laurieoz said it's important. You cannot afford to give them the excuse to reject warranty issues.
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Warren
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If you don't get it done today, there's always tomorrow!
I used to have a brand of caravan, that shall remain nameless, which had a 7 year water ingress warranty. When someone who owned one of these tried to claim on that warranty it was refused because in the small print it said the van had to be checked with a moisture meter at every annual service!
Dealer we bought from was too far away to bother going back. There was bugger all they would have 'serviced' anyway. Just did it myself. Never had a warranty claim so no idea how that would have panned out.
Enzo, you make a good point. Warranty is fine if you're just going to tootle around your area, however if you
are travelling around the country you have limited options. For example, if you own a Jayco something, you
may find a dealer obliging enough to help even though it was bough somewhere else.
Also our experience with warranty is you are not always directed back to the dealer. Camec you go to
a Camec agent. Dometic you go to a Dometic agent.
Picked our van up today from a local repairer as we had to get a couple of things fixed so while it was there I decided to get it serviced. The van is only 6 months old but as we recently did a 10,000km trip around Qld and are planning on doing another one through WA and the NT during the next few months we decided to get it done. The cost was $580 for a dual wheel service and basically all it involved was a mechanical service including repacking the wheel bearings, inspections and adjustments of brakes, wheels, rims, coupling, trailer lights etc. To me it seemed expensive as my brother in law just got the same thing done by a local mobile guy who did the job at his home for $380. If we take it back to the dealer for a service theyorganise a mechanic to come to their workshop with the cost around the same as what we just paid. The service did not include checking the operation of any of the vans other components or the integrety of the sealing etc. just the running gear.
I totally agree with the previous comment about warranty issues the dealership just tells us that we need to contact the manufacturer or the supplier of the components if we have a problem. They sent out an email a couple of months ago to all their customers saying that they will no longer be the first point of contact for warranty issues the procedure will be to send a description and a photo straight to the van manufacturer. I would love to see what would happen if car dealerships operated that way - imagine the door falls off your new car and you have to send a photo and a desciption of the problem to the factory who built it to get anything done.
Some dealers for AVIDA claim the service interval to recaulk their vans to prevent leaking is five months - even then they are prone to have water ingress (even from heavy dew).
Depending on the brand of van, servicing should occur at first 5,000 k's then every 10,000k's brakes and bearings are the main items requiring servicing. It would always be prudent to do a complete service, plus tyres check prior to any arduous travel.
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Never seen a proper brakes and wheel bearings service done on a van by any dealer or service outlet. Mostly they just pop off the dust cap and add some more grease to the space around the outer bearing so if you look you think they've done a proper job. Most never even remove the bearings from the drum or clean and lube the shoes and backing plates.
This idea that the seller tells you to go see the manufacturer for warranty claims is a nonsense. We just had a 3 month old LG microwave oven fail and when we rang the retailer they told us to ring LG direct. We rang LG and there response was for us to bring the oven to them for the claim. This would have entailed a round trip of approx 150 Km which we refused to do. I rang the retailer and told them this and also reminded them that under Aust. consumer law it is their responsibility to remedy our problem not LG's. they are now going to fix our problem
Alan
-- Edited by Brenda and Alan on Tuesday 28th of February 2023 09:09:55 AM
This idea that the seller tells you to go see the manufacturer for warranty claims is a nonsense. We just had a 3 month old LG microwave oven fail and when we rang the retailer they told us to ring LG direct. We rang LG and there response was for us to bring the oven to them for the claim. This would have entailed a round trip of approx 150 Km which we refused to do. I rang the retailer and told them this and also reminded them that under Aust. consumer law it is their responsibility to remedy our problem not LG's. they are now going to fix our problem
Alan
-- Edited by Brenda and Alan on Tuesday 28th of February 2023 09:09:55 AM
After 22 years my LG Microwave started to spit at me, but still worked. I identified the faulty component & found a $15 replacement on line. But I decided that it was too risky, from a later failure & possible fire risk, to replace it.
Rather than go back to Jayco LOL I went to that local Chinese store, K Mart & got a replacement for $99. I hate buying Chinese but at that price?
BTW, agree that the van supplier has the responsibility not the appliance manufacturer. They need to learn from The Big Green Shed mob in relation to returns & warranty.
This idea that the seller tells you to go see the manufacturer for warranty claims is a nonsense. We just had a 3 month old LG microwave oven fail and when we rang the retailer they told us to ring LG direct. We rang LG and there response was for us to bring the oven to them for the claim. This would have entailed a round trip of approx 150 Km which we refused to do. I rang the retailer and told them this and also reminded them that under Aust. consumer law it is their responsibility to remedy our problem not LG's. they are now going to fix our problem
Alan
-- Edited by Brenda and Alan on Tuesday 28th of February 2023 09:09:55 AM
These low lifes will try anything. Really annoying that you've paid your money in good faith and this is what
