In such circumstances (one or twice during the past month), I put my phone on speaker, turn the volume up to max, put the phone on a coffee table and then just do things that I normally do. I'm grateful that I'm waiting in the comfort of my own home.
During the past month, I've had 2 medical specialist's appointments; one at the specialist's rooms and one at the hospital. I had a 35 minute wait on one visit and a 50 minute wait on the other. The hospital's waiting area at least had a TV but, on both occasions, time seemed to drag.
This morning I went to Bunnings. I needed to drive my car into Bunnings' 'timber' section. The entry was roped off as a forklift loaded items onto a tray truck. I had to wait 10 minutes.
Look up the ABN register of company for CEO name. Write polite but firm physical letter addressed to CEO. You always get a very fast (abate) phone call from the direct underlings.
I have done this numerous times & it works wonders.
Pen & paper is very effective in this day & age.
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Geez, you reckon you have problems. Our recent electricity bill here in WA was $12 !! Normally in credit. If they think I will be hanging on then phone waiting to complain, they have another thing coming !!
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Geez, you reckon you have problems. Our recent electricity bill here in WA was $12 !! Normally in credit. If they think I will be hanging on then phone waiting to complain, they have another thing coming !!
The original expression was, "If you THINK blah, blah, blah then you have another THINK coming!"
It was an alternate expression to, "If you THINK blah, blah, blah, you had better THINK again!"
However, apparently the expression, "If you THINK blah, blah, blah then you have another THING coming!" has become so widespread that it's now recognized as a common / normal / acceptable expression.
Yeah this "you are 394875938547 in the queue" is creeping into most businesses so not sure how you can avoid it. But I would rather be in a queue than speak to a AI generated voice which is even more annoying. I had to wait 45 minutes to speak to Synergy about a discount related to the Commonwealth Seniors Health Care Card, which I eventually received. Fortunately with today's phone plans, you can just leave your phone on speaker and do other things whilst waiting for a response. I am led to believe, based on things I have read about this electricity rebate, that it just flows into your normal electricity account but I am with synergy (WA) so not sure how this works with other providers. It is better to mange the "waiting" pain to get what you want otherwise the businesses get to take your money with minimal service. I always jump between providers, if possible and to my advantage, if businesses don't provide the service I pay for.
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So the Government puts out a bonus and tells you to ring the energy supplier, probably increasing their phone calls by a huge amount. The queries will only come for a short time, making it unviable for them to train and employ extra staff to cover this short term increase which they couldn't anticipate and didn't ask for, so their call wait times increase. Maybe instead of blaming the energy company it would be more reasonable to blame the government department responsible for the bonus for not being able to put out clear information about who does and doesn't qualify for this bonus so you didn't have to call anybody.
