A little bit more info. Its designed to assist victims of family violence. This kind of clause is based on Australian law and industry guidelines, mainly: 1. Telecommunications (Consumer Protection and Service Standards) Act 1999 (Cth) Gives the Australian Communications and Media Authority (ACMA) oversight of telco conduct. Allows providers to act in the public interest and protect safety in cases involving domestic or family violence. 2. ACMAs Domestic and Family Violence Guidelines for Telcos C564:2020 (Communications Alliance) Officially titled Industry Guideline: Handling of Life-Threatening and Unwelcome Communications, Including Domestic and Family Violence. Encourages telcos to: Prioritise safety over commercial or contractual issues. Allow transfer of mobile numbers, email accounts, or internet services to the victim, even if the alleged abuser is the account holder. Avoid requiring joint authorisation (which could endanger the victim). Act quickly and discreetly when theres a credible risk. 3. Privacy Act 1988 (Cth) Usually protects customer data, but it permits disclosure or account changes where there is a serious and imminent threat to life, health, or safety. How the Process Usually Works 1. A report or allegation is made to the provider often by the victim, a police officer, or a domestic violence support service. 2. The providers specialised support team (not regular customer service) assesses whether its a genuine domestic or family violence situation. 3. If confirmed: They can transfer the number, service, or email into the victims name. They may suspend or terminate the alleged perpetrators access to prevent contact or tracking. 4. The provider does not wait for a criminal conviction they act on credible risk. 5. The victim is directed to specialist assistance such as 1800RESPECT or telco hardship and privacy protection programs.