MOB dosen't ring long enough for us to answer it.

iana · Guru

MOB dosen't ring long enough for us to answer it.

Tony Bev · Guru

Hello iana

I had the same problem some years ago and found the fix

Go into a Telstra shop, and ask them to extend the time the phone rings before it goes to message bank
They will go on line and change the settings, while you wait

I only found this out because after buying a new mobile phone from them
I found that I could not get it out of my buttoned shirt pocket before it went to message bank
I went to return it, and get my money back, within hours of purchasing it

Perhaps others actually know how to do this, and will advise accordingly

Hope this helps you out

iana · Guru

Thankyou, same problem, I keep my mob buttoned up in the shirt pocket, otherwise it drops on the floor when I'm working.

Dougwe · Chief one feather

Ian, go on the Telstra web site and use 'live chat' great service and saves going to them or trying a verbal chat on the phone. I used it the other day for another reason and was impressed.

Craig1 · Guru

Geez Doug, Can they type much better than they speak??, cheers and thanks Craig

KFT · Guru

Use this code to extend ring time

To extend the ring time, enter the following sequence on your mobile phone:

**61*101** (number of seconds: 15, 20, 25 or 30) #.
Then press the call/send button.

How to extend the ring time on your mobile - Telstra Crowdsupport ...
crowdsupport.telstra.com.au/t5/...Mobiles...extend...ring-time...mobile/ta.../25126...

hope that helps

Frank

iana · Guru

Thanks KFT will try that.

Joe50 · Guru

Hi Frank, thanks for the fix, but the link doesn't work - has it been truncated? I did a search on the CrowdSupport site and ended up at this link
https://crowdsupport.telstra.com.au/t5/General-Mobiles/How-to-extend-the-ring-time-of-my-mobile/m-p/122064#M2117

Seemed to work for most but several people had problems, maybe with their MessageBank setup.

Cheers
Joe

woolman · Guru

Dougwe wrote:
Ian, go on the Telstra web site and use 'live chat' great service and saves going to them or trying a verbal chat on the phone. I used it the other day for another reason and was impressed.

agree with live chat with Telstra. They are on a winner with that. Connect on to live chat before you start looking at the forum and it will beep at you when they are online. Sometimes they can be busy.

Neil

moamajohn · Guru

When I purchase each new phone [ approx every 3-4 yrs ] from Telstra I always get them to remove message bank ,as I don,t want any messages left ,that way I don,t have to return calls.I figure if you want to talk you will ring back plus you are not left with an obligation .

jules47 · The Happy Helper

Agree re the Telstra 24/7 Live Chat - always helpful and obliging, and prompt.

villatranquilla · Guru

moamajohn wrote:
When I purchase each new phone [ approx every 3-4 yrs ] from Telstra I always get them to remove message bank ,as I don,t want any messages left ,that way I don,t have to return calls.I figure if you want to talk you will ring back plus you are not left with an obligation .

yes - message retrieval can be costly, that's why initial setup has a short ring time - Telstra want it to go to message bank so they make more money.

We also cancel message bank because I don't want to have pay to retrieve un-important messages when we have been away from service for a few days. And as moamajohn says if its important they will ring again.