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Recoup


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Telstra , how slow can it go , I bet the boys in the middle of Africa have a faster internet ,

I rung the girl in China or India  and she told me that there was a problem with the line , 

12.png



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Whenarewethere


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Boost/Telstra on my mobile

Screenshot_20180812-101607~2.jpg



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peter67


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WAW can you tell me what ping and jitter mean please?
Recoup I think I've sussed your problem. You are routed through Sydney, that place makes any small town in Africa look like a palace.

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Whenarewethere


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A few descriptions here:

https://www.speedcheck.org/wiki/jitter/

 

105Mbps was a few minutes earlier but it didn't show upload speed. This is in Manly & previously have seen Chatsworth exchange noted.

Screenshot_20210406-191449~2.png

Screenshot_20210406-191626~2.png



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Recoup


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123.pngUp loading is close to going backwards



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Whenarewethere


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You need a dial-up speed test!

Kbps.jpg



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Craig1


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Hans, how old is your wall connection on the incoming line? We had all sorts of issues because they left the 5-7 wires connected. You now need only two.
Which 2?, got a techie, but make sure you dont pay, because it is I hope all their wiring.

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Recoup


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Craig1 wrote:

Hans, how old is your wall connection on the incoming line? We had all sorts of issues because they left the 5-7 wires connected. You now need only two.
Which 2?, got a techie, but make sure you dont pay, because it is I hope all their wiring.

  It was going fine up to two weeks ago , then it started  to drop out for 10 minutes , maybe 5 times a day. They are going to send me a new box so I won't have any more problems ,I let you all know when I get it ,cheers



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Recoup


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Update
Lots of dropouts , and today I got a parcel from Telstra ,a Smart Modem , hooked in on , worked ok , but still drop outs. I was unable to connect the home phone , it was searching
than I tried registering , no good. I went on the Telstra help side to find out what to do ,big mistake , somebody said to do a reset on the smart modem ,did that and that was the end surfing the net. When I tried to go on a web side, Telstra SM. wanted me to sign in first ,which I did , but than all sort of BS came on , no idea what that was all about , I clicked on some and a KM long line of numbers came up , still no home phone and internet . Finely , I packed the cr8p up and hooked the old modem on and now I got the internet and the phone back on, but still drop outs. 

Screen Shot 2021-04-12 at 2.39.51 pm.png



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Dicko1


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Majority of drop outs are caused by faulty lines. .  Also check sockets are clean and disconnect any sockets not being used..

 



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Whenarewethere


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Have you tried using your mobile phone as a hotspot?

 



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Recoup


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Dicko1 wrote:

Majority of drop outs are caused by faulty lines. .  Also check sockets are clean and disconnect any sockets not being used..

 

  It's all been done , the fault is somewhere in the line , I think Telstra needs to employ more technicians ,cheers

btw ,the last dropout lasted 1.5hrs 



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Whenarewethere


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Telecommunications industry ombudsman:

https://www.tio.com.au/help/problems-your-service/faulty-services-and-equipment



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Recoup


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Whenarewethere wrote:

Telecommunications industry ombudsman:

https://www.tio.com.au/help/problems-your-service/faulty-services-and-equipment

 Thanks ,thats what I was looking for , Telstra connecting speed test now at 5o clock

Screen Shot 2021-04-12 at 5.01.02 pm.png

 



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bgt


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Are all tests equal? This from Telstra's own site.

 



-- Edited by bgt on Tuesday 13th of April 2021 08:52:18 AM

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Recoup


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bgt wrote:

Are all tests equal? This from Telstra's own site.

 



-- Edited by bgt on Tuesday 13th of April 2021 08:52:18 AM

 Yes 



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Recoup


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Rung Telstra again ,they send a me a note "your NBN Service is now fixed" . I told them it was not ,I told them that I could not connect the phone ,

now I get a new phone because the old one wont work with the new modem .

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Ge


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is this speed ok open the attachment that is 350km East of Perth.



-- Edited by Ge on Tuesday 13th of April 2021 11:52:11 PM

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Recoup


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 You are flying ! I can only dream about it ,cheers



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Recoup


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Screen Shot 2021-04-16 at 5.30.28 pm.pngI had a phone call from NBN , they are coming next week to sort the problem with the line out, in the meantime , I have to put this puzzle together ,



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Whenarewethere


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Mobile alternative connection!

Screenshot_20210416-180141~2.png



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peter67


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Spot on...do a de clutter recoup.

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Recoup


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bbb.pngxcd.pngUpdate


I had the NBN technician here today , before the fix
Download 46.86
Upload. 16.08
after the fix
Download 37.59
Upload 0.76

He told me that I would have to get a new plan to speed it up a bit, but I won't have any more drop outs.
A minute after he left ,my first drop out ,it came back on a minute later, next ,bang drop out. I hopped in my car and went after him , I found him on one of the
NBN junction boxes ,told him the problem and I think he fixed it now.



-- Edited by Recoup on Thursday 22nd of April 2021 01:12:58 PM



-- Edited by Recoup on Thursday 22nd of April 2021 01:14:24 PM

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